• Get an HPE authorized service specialist’s help with the installation
• Verify if the latest device firmware is loaded
• Set up the system for the Customer’s remote access
• Enable setup of remote support for automatic case creation during hardware failures
• Use HPE Edgeline products from the knowledge gained during on-site service delivery
• Facilitate service delivery at a mutually scheduled time convenient to your organization
• Verify before installation that all service prerequisites are met

• Service planning
• Service deployment
• Installation verification tests (IVTs)
• Customer-orientation session

Table 1. Service features

In addition to any other prerequisites or eligibility requirements that apply as communicated by HPE, the Customer must meet the following prerequisites for the service delivery:

• Have a new HPE Edgeline System, an eligible supported version of Microsoft or Linux® operating system, and valid licenses.

  • Operating systems eligible for installation under this service are Microsoft Windows Server, Red Hat® Enterprise Linux Server (RHEL), and SUSE Linux Enterprise Server (SLES). Services are available separately from HPE for installing non-eligible operating systems. Refer to the current Supported operating systems for HPE Edgeline, HPE Moonshot, and HPE IoT Gateway Systems for a list of supported OS.
  • For systems with multiple servers per chassis, one operating system image will be installed on one server blade within the chassis. Services are available separately from HPE for the installation of operating systems on additional server blades. If an established HPE Performance Cluster Manager (HPCM), HPE Insight Cluster Management Utility (CMU), or Microsoft Windows Deployment Services (WDS) environment exists with a functional PXE boot environment and server provisioning capabilities to load an OS image, then the service specialist will load one OS image to all server nodes within the chassis.
• Have all cabling and network connections installed and functional.

• Service is limited to installing one (1) HPE Edgeline System and one (1) eligible operating system at one Customer location. Services are available from HPE for the installation of operating systems on additional server blades. Contact your HPE sales representative for more information.
• If the Customer requires to install an operating system from a virtual media, they must have an HPE Integrated System Manager (iSM) Advanced license or HPE iLO Advanced license as applicable.
• Upon the Customer’s request, the service specialist can optionally launch Windows update or Linux Update Manager, as applicable. This task is limited only to initiating the update process and does not include any further assistance from HPE. Ensuring the completion of the update or addressing any issues that may arise upon initiation of the update process remains the Customer’s full responsibility.

Excluded from this service are activities such as, but not limited to, the following:

• Service deployment on hardware not covered by an HPE warranty or support agreement
• Operating system provisioning with a third-party or customized software tool
• Advanced network configuration and customization
• Planning, design, implementation, or assessment of the Customer’s overall SAN or fabric architecture
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party authorized personnel to install, repair, maintain, or modify hardware, firmware, or software
• Site inspection activities such as a comprehensive analysis of the Customer facility’s power, cooling, humidity, airborne contaminant, vibration levels, and determination of whether the data center’s raised floor has sufficient structural capability to accommodate the weight of newly installed equipment
• Environmental compliance or site preparation
• External cabling
• Application integration or integration of third-party products or peripherals not included in the system
• Assembly of external storage devices
• Installation of wall-mounting base panels
• Assembly of racks or other computer room site preparation
• Installation of components under the heatsink (where applicable)
• Software training, troubleshooting, repair, tuning, or customization
• Any services not clearly specified in this document

The Customer will:

• Contact HPE within 90 days from the date of purchase to schedule the service delivery
• Place the equipment in the immediate location where the installation service will take place
• Designate a person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information such as IP addresses; ensure that all hardware and software that the service specialist will need to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the service delivery
• Have reviewed, completed, and provided the predelivery checklist to the service specialist prior to service delivery; HPE can perform an on-site environmental site review for an additional fee
• Ensure that all service prerequisites, as identified during service planning or otherwise communicated, have been met before the service delivery
• Allow HPE full and unrestricted access to the location where the service is to be performed
• Provide a suitable work area for the service delivery, including access to an outside telephone line, power, and any wired and wireless network connections required
• Be responsible for all data backup and restore operations
• Provide a supported operating system image and license
• Ensure the system is freely accessible and can be installed without the use of additional tools or equipment, including ladders, in order to perform the service; Custom services may be available from HPE if Customer cannot meet the foregoing requirements; Contact your HPE representative for a specific quotation
• Ensure that HPE approved wall-mounting base panels have been installed on location according to the manufacturer’s product documentation
• Make sure the HPE approved rack, rack-mount kits to which the device will be attached are available and sufficient rack space has been allocated
• Ensure that the environment where the products will be installed does not pose a potential health or safety hazard to HPE authorized representative performing the services
• Dispose of packaging materials

Note: During the delivery of these services, HPE may have to install copies of third-party or HPE branded software and may have to accept license terms accompanying such software (“shrink-wrap terms”) on behalf of the Customer. The shrink-wrap terms may be in electronic format, embedded in the software, or contained within the software documentation. The Customer acknowledges that it is the Customer’s responsibility to review these terms at the time of installation and hereby authorizes HPE to accept all the terms on its behalf.

HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above this service package pricing that may result from work required to address service prerequisites or other requirements the Customer does not meet.

HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase. Our ability to deliver this service depends upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides us with.

The Customer acknowledges and agrees that HPE may use resources outside the country of purchase to deliver these services unless otherwise specified as part of a service feature description.

Any services outside the HPE standard business hours may be subject to additional charges. Travel charges may apply; consult your HPE local office.

The following supplemental terms apply to these services and take precedence in case of any conflict:

• Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
• The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.

This service can be ordered using the following service product number(s):

• H6SV5E or HA114A1#5MP — HPE Startup Edgeline 300 SVC
• H2US7E or HA114A1#5BR — HPE Startup Edgeline 1000 SVC
• H2US8E or HA114A1#5BU — HPE Startup Edgeline 4000 SVC
• U8JA4E or HA114A1#5SC — HPE Startup Edgeline 8000 SVC

Services are available from HPE for the installation of operating systems on additional server blades and for the installation of operating systems that are not eligible for installation under this service. Contact your HPE sales representative for more information.