Congratulations on purchasing HPE Services

At HPE we go beyond traditional break-fix support and offer you an enhanced, personalized digital support experience.

Find out more and gain access to a world of capabilities by following this simple step-by-step guide.

HPE Tech Care Service.

  • HPE Tech Care Service

    HPE Tech Care Service is an-AI powered, digitally enhanced, personalized support experience designed to move your business forward.

    • Reliable service level options
    • Direct access to product experts
    • Expert guidance and technical best practices
    • Faster outcomes from AI insights
    • Genuine HPE part replacement
    Learn more

  • HPE Tech Tips Knowledge Library

    On-demand access to technical videos showcasing HPE Technology and expertise

    •  2-3 minute technical videos
    • Technical best practice and functional know-how
    • Just-in-time training for quick fixes
    • Available at any time
    View the interactive brochure

  • HPE Outage Management

    When every second counts, rely on HPE Outage Management experts to help accelerate your recovery. Available with HPE Tech Care Critical Service only.

    •  15-minute response
    • Expert Swarming and collaboration
    • Tailored communication plans
    • Post-incident reviews for future prevention
    Learn more

  • HPE Insights Dashboards

    Interactive dashboards deliver personalized and on-demand intelligence and actionable AI insights about your HPE products, support, and cases

    • Holistic overview of your HPE products, support, and cases
    • Deep dive on your case trends with detailed breakdowns
    • Latest software revisions for your HPE products with easy access to downloads
    • Dynamic summaries of your contracts and warranties and the related products
    Watch the video

Step-by-step guide

Step 1

Create your account on HPE Support Center

The HPE Support Center is your portal to all things “support”. Log an incident, learn about product focused best-practices from HPE, troubleshoot issues or access data that helps you manage your HPE products.

First, create your account or sign in.

Step 2

Build your groups

Create groups of related products, contracts and team members. Groups can be private or shared with team members, partners or HPE Account representatives for collaborating on support activities and management of IT assets.

Here is a quick video on how to create a Group to get you started.

Step 3

Register your support agreements and products

Register your HPE support services and products to unlock the latest features in the HPE Support Center. View support case activity, monitor historical trends, download firmware updates, and get actionable insights about your products.

Want to get even more out of your HPE support services?

  • Connect your devices to enable automated case creation and to receive real-time analytics and proactive, predictive insights for your environment.

Here are a few links that we think you’ll find useful: