• Remote installation and startup of the Nutanix System software by an HPE technical specialist
• More efficient installation, provided all service prerequisites have been met prior to the commencement of service
• Help your IT resources to stay focused on their core tasks and priorities
• Delivery of the service at a mutually scheduled time convenient to your organization
• Availability of an HPE service specialist to answer basic questions during the delivery of the on-site installation service

• Service planning
• Service deployment
• IVT
• Customer-orientation session
• Addition of HPE GreenLake Management Services for monitoring, operation, and admin of Acropolis Operating System (AOS) core product with Prism and optional services for Calm, Nutanix ERA, File, Object, and VDI. Add-ons for managed database, security, VDIaaS, backup, and data protection

Table 1. Service features

Prior to configuration of the in-scope Nutanix software, the HPE ProLiant DX hardware must be racked, powered, LAN cables connected, and HPE iLO configured. These hardware activities are covered by the hardware installation service, which is included under the mutually agreed HPE GreenLake services with Nutanix SOW. See your HPE GreenLake services with Nutanix SOW.

Services will be performed during local HPE business days and hours, excluding HPE holidays.

The service is delivered as a single event at one physical site on a single Nutanix System. If a multisite implementation is required, then additional services are required and must be specified in the HPE GreenLake SOW. Contact your HPE sales representative for more details.

Activities such as, but not limited to, the following are excluded from this service:

• Application integration or integration of third-party products or peripherals not included with the Nutanix System
• Backup, recovery, and support of the operating system, other software, and data
• Operational testing of applications or additional tests requested or required by the Customer
• Planning, design, or implementation of the Customer’s overall network infrastructure/architecture
• Installation and configuration of switches, routers, or network gateways
• Integration with any hardware or software components not supported by the HPE ProLiant DX with Nutanix product
• Workload migration from existing infrastructure to HPE ProLiant DX with Nutanix
• Physical to virtual or virtual to physical server transformation and migration
• Upgrade of existing Nutanix Systems to the latest software and firmware matrix
• Hardware resiliency test

In addition to the prerequisites or other eligibility requirements identified during the service planning session, the Customer is also responsible for the following:

• The Customer will be responsible for the pulling and installation of cables outside the immediate work area; configure and provide network cables, IP addresses, and subnet masks required for the installation as defined in the product documentation.
• Supply and implement an Ethernet network and make sure it is operational at the Nutanix System location.
• When services are purchased for multiple Nutanix Systems, where geographically separate sites are being configured, Customer must make sure the networks and gateways are fully operational between locations.
• Customer must provide one IP address of same network per node and controller VM (CVM) to enable the deployment of the node and configure the CVM.
• Domain Name Services (DNS) need to be configured by the Customer.
• When this service is being used to add additional nodes to an existing cluster of Nutanix Systems, the Customer is responsible for ensuring that firmware and software are at the latest levels, as specified by HPE, in the existing cluster.
• The Customer needs to allow network traffic on the required ports through the firewall for Nutanix deployment.
• Customer must provide one IP address of the same network per node and controller VM (CVM) to enable the deployment of the node and configure the CVM.
• If the Customer elects to provide the VMware ESXi™ software (not included as part of the Nutanix System under the SOW), the Customer is responsible for providing its ISO image files.

The Customer will:

• Ensure that all service prerequisites identified in the “Service eligibility” section or otherwise communicated have been met prior to delivery of the on-site services
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals. The staff should also provide information and ensure that all hardware that the HPE service specialist will need in order to deliver this service is available, along with software products that are properly licensed. They should also be available to assist HPE in facilitating the delivery of this service
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
• Review, complete, and provide the HPE GreenLake services with Nutanix site readiness checklist and HPE ProLiant DX with Nutanix predeployment checklist to the service specialist prior to the installation date
• Provide sufficient network connectivity and ensure that any required network connectivity (LAN and VLAN) is configured and available to the HPE ProLiant DX with Nutanix servers
• Be responsible for all data backup and restore operations
• Allow HPE connectivity at all locations where the service is to be performed
• Give HPE personnel full and unconditional access to all software products to be installed and configured
• Retain and provide HPE, upon request, all original software licenses, license agreements, license keys, and subscription service registration information, as applicable for this service

All services are delivered remotely.

HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.

HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides HPE.

To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule—HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.

The service is delivered as a single, contiguous remote event.

Activities such as, but not limited to, the following are excluded from this service:

• Service deployment of Nutanix System hardware rack, power, LAN cabling, and HPE iLO configuration. These deployment activities are covered by the hardware installation service, which is included under the mutually agreed HPE GreenLake services with Nutanix SOW. See your HPE GreenLake services with Nutanix SOW.
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify the Nutanix System.
• Service required due to causes external to the Nutanix System.
• Any services not clearly specified in this document.
• Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.

This service is available for purchase under a mutually agreed HPE GreenLake services with Nutanix SOW using the following service part number(s) based on products selected on a per node basis for the core product HG0V6E or on a per cluster basis for the portfolio products:

H42ZVA1: HPE GL Nutanix Remote SW Stup SVC;

H42ZWA1: HPE GL Nutanix Files Remote SW Stup SVC;

H42ZXA1: HPE GL Nutanix Objects Remote SW Stup SVC;

H42ZYA1: HPE GL Nutanix AOS_VDI Remote SW Stup SVC;

H42ZZA1: HPE GL Nutanix NDB Remote SW Stup SVC