Hewlett Packard Enterprise Accessibility
HPE is committed to extend the power of our technologies to everyone, including individuals with a disability.
Our commitment to accessibility
HPE is committed to providing products and services that are accessible for people with disabilities. HPE products are designed to best meet the requirements of international and regional standards such as the U.S. Section 508, WCAG 2.0 (level A and AA) guidelines and EN 301 549 where reasonably possible.
HPE products are typically installed in a computer room or distributed through IOT end points using industry standard communication protocols. People interact through a client-side computing device such as a workstation or PC. HPE uses open operating systems to further facilitate compatibility with assistive technologies.
Hewlett Packard Enterprise is a Founding Member of the International Association of Accessibility Professionals (IAAP), a not-for-profit association focused on helping accessibility professionals advance their careers to better enable organizations to integrate accessibility into their products and infrastructure.
Our accessibility policy
Hewlett Packard Enterprise's accessibility goal is to design, produce and market products and services that can effectively be used by people with disabilities. We are committed to providing products and services that are accessible for people with disabilities. This commitment supports our company's diversity objectives and helps us ensure that the benefits of technology are available to all.
Our accessibility goal is to design, produce, and market products and services that can effectively be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. All Hewlett Packard Enterprise managers and employees are expected to support these objectives and their implementation in accordance with their roles and responsibilities.
Our accessibility commitment
At HPE, we are committed to:
- Raising the level of awareness of accessibility issues within our company, and providing our employees with the training they need to design, produce, market and deliver accessible products and services
- Developing accessibility guidelines for products and services, and holding product development groups accountable for implementing these guidelines where competitively, technically and economically feasible
- Involving people with disabilities in the development of accessibility guidelines, and in the design and testing of products and services
- Documenting accessibility features, and making information about our products and services publicly available in an accessible form
- Establishing relationships with leading assistive technology and solution providers
- Supporting internal and external research and development that will improve the state-of-the-art of assistive technology relevant to our products and services
- Supporting and contributing to industry standards and guidelines for accessibility
Our assistive technology
Everyone should be able to communicate, express themselves and connect with the world using technology. We’re committed to increasing accessibility awareness within Hewlett Packard Enterprise and with our customers and partners. Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or any other assistive technology to help with your specific situation, there’s a variety of assistive technologies that make our products easier to use.
Your needs assessment
Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community. Assistive Technology helps increase, maintain and improve the functional capabilities of electronic and information technology, including desktop and notebook computers, tablets, phones, printers, and more.
Accessibility standards and regulations
Web Content Accessibility Initiative (WAI) helps Web designers and developers create sites that better meet the needs of people with disabilities or age-related limitations. The Web Content Accessibility Guidelines (WCAG) advances accessibility across the full range of web content (text, images, audio, and video), web applications, and software. Hewlett Packard Enterprise has adopted the Web Content Accessibility Guidelines (WCAG) ISO/IEC 40500:2012 and implements the guidelines to the extent possible in our web, software, and non-web documentation products.
United States
The US Section 508 standards were created by the US Access Board and are part of the Federal Acquisition Regulation and address access for people with physical, sensory, or cognitive disabilities in Information and Communication Technology. They contain technical criteria specific to various types of technologies and performance-based requirements which focus on functional capabilities of covered products. Specific criteria cover software applications and operating systems, web-based information and applications, computers, telecommunications products, video and multi-media, and self-contained closed products.
Canada
The Accessibility for Ontarians with Disabilities Act sets accessibility standards to make goods, services, and facilities accessible to Ontarians with disabilities. The AODA applies to every person or organization that provides goods, services, or facilities to the public or other third parties and that has at least one employee in Ontario; and accessibility measures must be implemented on or before January 1, 2025.
European Union
The EN 301 549 was created by the European Union within Mandate 376 for use as the basis for an online toolkit for public procurement of Information & Communication Technology (ICT) products. The standard specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement.
HPE is able to provide an EN 301 549 product conformance report on demand. Check with your local sales representative to request a report.
Accessible customer support
Customers with vision, hearing, or age-related limitations or who otherwise need accessible customer support may contact Hewlett Packard Enterprise customer support in the following ways:
- HPE Customer Support Contact Webpage
- Contact Form for People with Disabilities or Age-Related Limitations
For customers in the United States, The Federal Communications Commission adopted use of the 711 dialing code for access to Telecommunications Relay Services (TRS). TRS permits those with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities.