• Installation and startup (initial configuration) by a Hewlett Packard Enterprise technical specialist
• Availability of a Hewlett Packard Enterprise service specialist to answer basic questions during the delivery of this service
• Delivery of the service at a mutually scheduled time convenient to your organization
• Verification prior to installation that all service prerequisites are met

• Service planning
• Service deployment
• Customer orientation session

• Customer environment assessments and consulting are not included as part of this service
• This service is limited to a single product at a single physical site.
• The service is delivered as a single, contiguous event during HPE standard business hours, excluding HPE holidays. Environments that require multiple engagements over a longer period of time are not included with this service and are available at additional cost. Services outside the scope of the deliverables of this service may be performed as a custom service based on a separate Statement of Work (Package 2).
• Physical-to-virtual (P2V) migrations are not included as part of this service and are available separately as a custom service based on a separate Statement of Work
• VMware vMotion will not be demonstrated as part of the VMware vSphere Installation and Startup Services (standard installation only).
• VMware vSphere has certain features that require VMware vCenter Server to be installed (for Standard installation only) These features include but are not limited to:

  • VMware Update Manager
  • High Availability (HA)
  • vMotion
  • Distributed Resource Scheduler (DRS) and
  • Distributed Power Management (DRM)

Customers are eligible for the delivery of this service if they meet the following prerequisites:

• The Customer must be properly licensed for the VMware vSphere product to be installed
• The Customer must be properly licensed and meet the product prerequisites for VMware vCenter Server
• The Customer must meet the hardware prerequisites for the VMware vSphere product to be installed
• Customer shared storage must be configured properly in accordance with the product documentation, and configuration must be completed in advance of HPE’s delivery of this service.
• Customer networks must be configured properly in accordance with the product documentation, and configuration must be completed in advance of HPE's delivery of this service
• For VMware vSphere, the Customer will need to satisfy the network requirements according to the VMware vSphere product documentation in order to achieve vMotion functionality
• The Customer must have the appropriate operating system licenses
• Configured Database - if using external SQL server, it must be setup prior to installation.

The Customer will:

Contact a Hewlett Packard Enterprise service specialist within 90 days of date of purchase to schedule the delivery of the service

Ensure that all service prerequisites as identified in the ‘Service eligibility’ section have been met

Uncrate products and place the boxes in the immediate location where the installation service will take place

Designate a person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the Hewlett Packard Enterprise service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service

Adhere to licensing terms and conditions regarding the use of any Hewlett Packard Enterprise service tools used to facilitate the delivery of this service, if applicable

Be responsible for all data backup and restore operations

Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required

Allow Hewlett Packard Enterprise full and unrestricted access to all locations where the service is to be performed

Hewlett Packard Enterprise reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.

Hewlett Packard Enterprise reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.

Hewlett Packard Enterprise’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.

Travel charges may apply; please consult your local office

Activities such as, but not limited to, the following are excluded from this service:

• Service deployment on hardware not covered by an HPE warranty or service maintenance contract
• Service deployment on hardware covered by a third-party maintenance contract
• Services that, in the opinion of Hewlett Packard Enterprise, are required due to unauthorized attempts by non-HPE personnel to install, repair, maintain, or modify hardware, firmware, or software
• Service required due to causes external to the Hewlett Packard Enterprise maintained hardware or software
• Any services not clearly specified in this document

This service can be ordered using the following service part number(s):

Package 1 - VMware vSphere with Operations Management (vSOM) Installation & Startup Service - Enterprise Plus

UORA1E - Fixed Care Pack, HA124A1#5TE - Flexible Support Service

Custom Statement of Work (SOW) Service:

Package 2 - Custom Deployment Statement of Work – HPE Custom ESS SW Deployment SVC (Statement of Work) – HJ898A1 or HJ898AE

For more information on Hewlett Packard Enterprise support services, contact any of our worldwide sales offices or visit the following website:

www.hpe.com/services/support

www.hpe.com/services/lifecycleevent