Prerequisites for troubleshooting

Complete the following steps before preparing the system for diagnosis.

Prerequisites
WARNING:

To avoid potential issues, ALWAYS read the warnings and cautionary information in the product documentation before removing, replacing, reseating, or modifying system components.

Procedure
  1. Review the important safety information.
  2. Gather symptom information.
  3. If it is necessary to contact Hewlett Packard Enterprise, submit a support case through Active Health System Viewer.

    For more information, see the Active Health System Viewer user guide on the Hewlett Packard Enterprise website (https://www.hpe.com/support/ahsv-docs).