Host does not respond as an SMTP server to HPE OneView

Symptom

The host name, which should send the email messages, is not responding as an SMTP server.

Solution 1
Cause

The host name was not configured correctly.

Action
  1. As Infrastructure administrator, verify that the host name for the sending email address is on the network by pinging the host. As Infrastructure administrator, verify that the host name for the sending email address is on the network by pinging the host.

    For more information, see "Settings: Appliance Networking" in the HPE OneView Help.

  2. Verify the port number used is correct.
  3. View the parameters for configuring email notification of alerts. For information, see the HPE OneView Help. Follow the procedure in Configure the Appliance for email notification of alerts so that you can view the configuration parameters.
  4. Update the Email parameters as needed.
  5. Save the configuration.
  6. Verify the configuration with the telnet command. For example: 
    telnet mail.example.com 25
  7. Verify also by monitoring email notifications.
Solution 2
Cause

The SMTP server used for sending email notification has TLS/SSL security protocols.

Action
  1. Verify the connection to the SMTP server using the correct port with the telnet command. For example: 
    telnet mail.example.com 587
  2. View the parameters for configuring email notification of alerts. For information, see the HPE OneView Help. Follow the procedure in Configure the appliance for email notification of alerts so that you can view the configuration parameters.
  3. Ensure that the SMTP server does not have TLS/SSL support.

    Update the Email parameters as needed.

  4. Save the configuration.
  5. Verify the configuration with the telnet command. For example: 
    telnet mail.example.com 25
  6. Verify also by monitoring email notifications.
Solution 3
Cause

The email notification configuration has an invalid password for the SMTP server. The email cannot be sent because it fails to provide the correct authentication.

Action
  1. Use the telnet command to connect to the SMTP server to verify the password. For example: 
    telnet mail.example.com
  2. View the parameters for configuring email notification of alerts. For information, see the HPE OneView Help. Follow the procedure in Configure the Appliance for email notification of alerts so that you can view the configuration parameters.
  3. Ensure that the SMTP server password is correct.

    Update the Email parameters as needed.

  4. Save the configuration.
  5. Verify by monitoring email notifications.