Test message could not be sent from HPE OneView

Symptom

A test message was sent, but none of the recipients received it.

Solution 1
Cause

One or more parameters for configuring email notification is invalid, preventing the appliance from reaching the host used for sending email.

Action
  1. As Infrastructure administrator, view the parameters for configuring email notification of alerts. For more information, see the HPE OneView Help. As Infrastructure administrator, follow the procedure in Configure the Appliance for email notification of alerts so that you can view the configuration parameters.
  2. Correct any invalid configuration parameter.
  3. Save the configuration.
  4. Verify the configuration either by pinging the host or by sending a test message again. Verify the configuration either by pinging the host or by sending a test message again.

    For more information, see "Settings: Appliance Networking" in the HPE OneView Help.

Solution 2
Cause

The appliance is experiencing network issues, which prevents the appliance from sending email messages.

Action
  1. As Infrastructure administrator, verify that the host name for the sending e-mail address is on the network by pinging the host. As Infrastructure administrator, verify that the host name for the sending email address is on the network by pinging the host.

    For more information, see "Settings: Appliance Networking" in the HPE OneView Help.

  2. See "Appliance cannot access the network" in the HPE OneView Installation GuideAppliance cannot access the network to resolve problems connecting with the network.