Unable to deliver email messages to some email IDs from HPE OneView

Symptom

Some users receive email messages regarding alerts but other users do not receive the same messages.

Solution 1
Cause

The recipient is either not configured or not configured correctly.

Action
  1. As Infrastructure administrator, follow the procedure in Enable or disable an email recipient and filter so that you can view the recipient and filter entries. As Infrastructure administrator, follow the procedure for editing an email recipient in the HPE OneView Help so that you can view the recipient and filter entries.
  2. Verify that the recipient is specified.

    Correct the entry as needed.

  3. Verify that the email address of each recipient is valid.

    Correct the entry as needed.

  4. Verify by monitoring email notifications.
Solution 2
Cause

The email message is filtered and thus not delivered because it is considered junk mail or spam.

Action
  1. If the host sending the email and the recipient are in the same domain, examine the email application of the recipient.
  2. Ensure that the email application does not block the message and that it does not treat the message as spam or send it to a junk folder.
  3. Verify by monitoring email notifications.