Support dump was not created for HPE OneView

Symptom

Cannot find the expected support dump

Solution 1
Cause

Insufficient time elapsed

Action
  1. Wait. Creating a support dump file can take several minutes. If the log files are large or if the system is extensive, creating a support dump file can take even longer.
  2. Retry the create support dump action.
Solution 2
Cause

Only the Infrastructure administrator can create a support dump file from the appliance error screen.

Action
Provide the credentials for the Infrastructure administrator and try again.