Cannot add directory group

Symptom

The directory group could not be added as a group on the appliance.

Solution 1
Cause

The specified authentication directory and group specified already exist. Groups must be unique.

Action
  1. Log in as Infrastructure administrator.
  2. Reassign the current group to another permissions, or create another group and map to required permissions.
Solution 2
Cause

An external problem disconnected the directory server host.

Action
  1. Log in as the Infrastructure administrator.
  2. Verify that the settings for the directory service host are accurate.
  3. Verify that the settings for the directory service host are accurate.
  4. Verify that the correct port is used for the directory service.
  5. Verify that the port (default port 636) you are using for communication is not blocked by a firewall.

    See Cannot add directory service.

  6. Locally Ping a host name or IP address on the directory service host IP address or host name to determine if it is online.
  7. Locally run the ping command on the directory service host IP address or host name to determine if it is online.
  8. Verify that the appliance network is operating correctly.
  9. If the appliance is hosted on a virtual machine, determine that the virtual machine is functioning properly and enough resources are allocated to it.
Solution 3
Cause

Authentication problems prevented the appliance from logging in to the directory service.

Action
  1. Log in as the Infrastructure administrator.
  2. Verify that the login name and password are accurate.
  3. Reacquire and install the directory service host certificate.
  4. Contact the directory service provider to ensure that the credentials are accurate.
Solution 4
Cause

The specified service account credentials during directory service configuration are changed in the external authentication directory.

Action
  1. Log in as Infrastructure administrator.
  2. Edit the directory service and update the new service account credentials.
  3. Add the group.