Unable to update firmware

Symptom

You are unable to update the firmware.

Solution 1
Cause

Baseline not supported with Smart Update Tools.

Action
Do one of the following:

  • Select a baseline that has SUM 7.6.0 or above and iLO 4 firmware version 2.31 or above, or iLO 5 firmware version 1.10 or above. For information about SUM, see the Smart Update Manager User Guide at Smart Update Manager Information Library.

  • Edit the affected server profiles to use Firmware only.

Solution 2
Cause

Server does not have required license for virtual media.

Action
Apply an iLO Advanced license on the server or apply iLO hotfix 2.30 version or later (preferably the latest iLO version).
Solution 3
Cause
  • Unable to downgrade firmware due to the downgrade policies set on iLO 5 with firmware versions starting from 1.40 or later.
  • Unable to create or edit a server profile with a firmware baseline consisting of firmware components of version lower than that of the server.
  • HPE OneView does not have sufficient privileges due to the downgrade policies set on iLO 5 with firmware versions starting from 1.40 or later.
Action
  1. Log into the iLO web user interface.
  2. Go to Security > Access Settings > Update Service.
  3. Set the downgrade policy to Allow downgrades.
  4. Retry the operation by editing or reapplying the server profile.

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