HPE Serviceguard for Linux Implementation Service

HPE Lifecycle Services

HPE Serviceguard for Linux® is a specialized HPE product for protecting mission-critical applications from hardware and software failures. This product allows multiple nodes to be organized into an enterprise cluster that is capable of supporting a highly available application. With HPE Serviceguard for Linux Implementation Service, HPE consultants utilize time-tested processes that provide all the variables necessary for a successful implementation of HPE Serviceguard on a Linux system. The service encompasses two stages: analysis and planning, and implementation.


Analysis and planning

In this stage, Hewlett Packard Enterprise will review your computing environment for the HPE Serviceguard for Linux cluster, including hardware, software, and applications to determine compatibility with HPE Serviceguard. HPE will provide documentation of system and/or application issues that must be addressed and resolved prior to implementation. HPE will also conduct a planning meeting to review recommendations and help you develop the project plan.


Implementation

In the implementation stage, HPE will install and custom configure HPE Serviceguard for Linux Software, automate startup and shutdown scripts, and perform the creation of one application package. HPE will also demonstrate functionality of the high-availability cluster through successful completion of the agreed-upon test plan and document the cluster configuration. Operational procedures impacted by the installation of HPE Serviceguard will also be documented. Due to the complexity of high-availability environments, HPE custom support services are highly recommended for those who are new to the HPE Serviceguard environment.


The following options are recommended for a basic cluster installation and configuration:

  • HPE Serviceguard for Linux Startup Service (Fixed Support Service)
  • HPE Serviceguard for Linux Startup Service (Flex Support Service)

  • Service benefits

    With HPE technical consultants doing the analysis, planning, implementation, and configuration of the system, you can count on:

    • Effective management and system utilization
    • Customized design and installation
    • Decreased implementation time
    • Increased system dependability with customized documentation and knowledge transfer to your IT support personnel

  • Service feature highlights

    • Analysis and planning
    • Implementation
    • Installation verification tests (IVTs)
    • Customer orientation session

    Table 1. Service features

Feature

Delivery specifications

Analysis and planning

During the analysis and planning process, HPE will:

  • Evaluate the Customer’s Linux system and application environments for compatibility with HPE Serviceguard
  • Architect and design the high-availability implementation
  • Provide documentation of system and/or application issues that must be resolved prior to implementation
  • Conduct a planning meeting to review recommendations

Implementation

HPE will install, configure, and customize HPE Serviceguard for Linux with the Customer’s application and demonstrate functionality of the cluster through successful completion of the agreed-upon test plan.

IVTs

For this activity, HPE will perform the agreed-upon tests described in the test plan and completion criteria for the finished service implementation, including:

  • Cluster tests
  • Package test
  • Network test
  • Additional tests, which include:
    • Disk mirroring
    • Application tests on primary and alternate nodes
    • System monitoring
    • System diagnosis
    • Support
    • System backup

Customer orientation session

Upon completion of the installation, the HPE service specialist will conduct an orientation session on product usage and special features and will be available to answer questions, as appropriate.

  • Service limitations

    This service is a basic implementation, defined as:

    • One cluster
    • Two nodes, physically installed to meet HPE Serviceguard for Linux requirements
    • A nonproduction environment
    • One-way failover
    • One application package of NFS, a single instance of Oracle®, or one or more applications from the HPE Serviceguard for Linux Extensions

  • Service eligibility

    Customers are eligible for the delivery of this service if they meet the following prerequisites:

    • To be eligible to purchase this service, the Customer must be properly licensed to use a currently supported revision of the software at the time the installation begins; otherwise, additional charges may be applied to bring the Customer into service eligibility.
    • When an existing system or environment into which a product is to be installed under the terms of this service is not covered by a current HPE service contract, a preinstallation inspection, plus additional work as needed to return the system or environment to a supported configuration, may need to be carried out at an additional charge before the installation can be performed.

  • Customer responsibilities

    The Customer will:

    • Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the Hewlett Packard Enterprise service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
    • Resolve all issues identified during the analysis and planning stage
    • Install and test all appropriate applications, computer systems, and peripherals, including connectivity of the systems to any network infrastructure
    • Provide access to Customer personnel knowledgeable about the system and application environment
    • Provide timely access to technical resources at third-party software/peripheral suppliers, as necessary
    • Grant HPE exclusive superuser-level access to systems for installation and testing

    HPE recommends that appropriate Customer personnel attend an HPE Serviceguard course prior to implementation service delivery.

  • General provisions / other exclusions

    HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.


    HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.


    HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.


    Travel charges may apply; consult your local office.


    Activities such as, but not limited to, the following are excluded from this service:

    • Service deployment on hardware not covered by an HPE warranty or service maintenance contract
    • Service deployment on hardware covered by a third-party maintenance contract
    • Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
    • Service required due to causes external to the HPE maintained hardware or software
    • Any services not clearly specified in this document

  • Ordering information

    Contact your local HPE representative to order the HPE Serviceguard for Linux Implementation Service, using the following product numbers:

    • UW811E for HPE Serviceguard for Linux Implementation Service (Fixed Support Service)
    • HA115A1#5SW for HPE Serviceguard for Linux Implementation Service (Flex Support Service)

    Related services

    • HA332A1 for HPE Serviceguard Audit Service (upfront)
    • HA332AE for HPE Serviceguard Audit Service (per event)
    • HA332AC for HPE Serviceguard Audit Service (contractual)
    • HA132A1 for HPE Serviceguard Implementation Service — Custom (upfront)
    • HA132AE for HPE Serviceguard Implementation Service — Custom (per event)
    • U7J40E for HPE Serviceguard for Linux Startup Service (Fixed Support Service)
    • HA124A1#5U5 for HPE Serviceguard for Linux Startup Service (Flex Support Service)

Learn more at

HPE.com/services/support

HPE.com/services/lifecycleservices

© Copyright 2024 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.


Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Oracle is a registered trademark of Oracle and/or its affiliates. All third-party marks are property of their respective owners.

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