Digital Experience Monitoring
What is Digital Experience Monitoring?

Digital experience monitoring (DEM) is an IT management technology that provides detailed insight into the end-users and devices digital experience on a network as users/devices access different internal and external applications, 24×7.

Two people sitting outdoors, studying.
  • Digital experience monitoring explained
  • Why is DEM important?
  • What are the benefits of DEM?
  • How does DEM work?
  • What are the critical functions of a DEM solution?
  • Quantify end-user experience with a DEM solution
  • Why HPE Aruba Networking for DEM?
Digital experience monitoring explained
Digital experience monitoring explained.
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Digital experience monitoring explained

Digital experience monitoring (DEM) solutions work like a remote technician to solve the most pressing IT challenges related to end-user digital experience monitoring. A DEM solution is usually installed near or on end-user devices and continuously monitors network and application performance at the edge.

Gartner® outlines the two significant capabilities of DEM, as follows:

  • Real user monitoring (RUM), which measures user experience from the perspective of the application (e.g., at a web application level)
  • Synthetic transaction monitoring (STM) technologies that have been around for decades and help organizations proactively test services, such as SaaS.1

How to select a DEM solution?

There are a variety of DEM solutions available to choose from depending on business use case, budget, and manageability.

Here are some important considerations when choosing a DEM solution:

Parameter
Criteria

Strategy

Should be inline with broader brand differentiation and network security strategy

Deployment

Easy to deploy and install a hardware sensor or agent with little

Scalability

Adding new hardware sensor, agent, or subscription should be quick and seamless

Security

Doesn’t interfere with network security or leave the network susceptible to attack

Regular updates and patches to DEM solution integrate easily without creatingsecurity challenges

Trust and reviews

Provides quantifiable results within hours, if not minutes, of installation

Has positive feedback from users and analysts

Business use cases

Meets business/IT requirements, like SLA and XLA monitoring, change management, cost reduction, high ticket prioritization, etc.

Integration

Easy to integrate with pre-existing network infrastructure

Related products

HPE Aruba Networking SSE

Enable seamless and secure access for every user, device, and application from anywhere with Security Service Edge (SSE).

HPE Aruba Networking EdgeConnect SD-WAN

Enable data access wherever it lives with a secure SD-WAN SASE solution that produces both the connectivity and security necessary for hybrid cloud.

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