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Digital Experience Monitoring What is Digital Experience Monitoring?
Digital experience monitoring (DEM) is an IT management technology that provides detailed insight into the end-users and devices digital experience on a network as users/devices access different internal and external applications, 24×7.
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- Digital experience monitoring explained
- Why is DEM important?
- What are the benefits of DEM?
- How does DEM work?
- What are the critical functions of a DEM solution?
- Quantify end-user experience with a DEM solution
- Why HPE Aruba Networking for DEM?
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Digital experience monitoring explained
Digital experience monitoring (DEM) solutions work like a remote technician to solve the most pressing IT challenges related to end-user digital experience monitoring. A DEM solution is usually installed near or on end-user devices and continuously monitors network and application performance at the edge.
Gartner® outlines the two significant capabilities of DEM, as follows:
- Real user monitoring (RUM), which measures user experience from the perspective of the application (e.g., at a web application level)
- Synthetic transaction monitoring (STM) technologies that have been around for decades and help organizations proactively test services, such as SaaS.
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How to select a DEM solution?
There are a variety of DEM solutions available to choose from depending on business use case, budget, and manageability.
Here are some important considerations when choosing a DEM solution:
Parameter | Criteria |
---|---|
Strategy | Should be inline with broader brand differentiation and network security strategy |
Deployment | Easy to deploy and install a hardware sensor or agent with little |
Scalability | Adding new hardware sensor, agent, or subscription should be quick and seamless |
Security | Doesn’t interfere with network security or leave the network susceptible to attack Regular updates and patches to DEM solution integrate easily without creatingsecurity challenges |
Trust and reviews | Provides quantifiable results within hours, if not minutes, of installation Has positive feedback from users and analysts |
Business use cases | Meets business/IT requirements, like SLA and XLA monitoring, change management, cost reduction, high ticket prioritization, etc. |
Integration | Easy to integrate with pre-existing network infrastructure |
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