• Installation and startup by a Hewlett Packard Enterprise technical specialist
• Availability of an HPE service specialist to answer basic questions during the delivery of this service
• Delivery of the service at a mutually scheduled time convenient to your organization during local HPE standard business hours and days, excluding HPE holidays
• Verification prior to installation that all service prerequisites are met

• Service planning
• Service deployment
• Installation verification tests (IVTs)
• Customer orientation session

Table 1. Service features

Activities such as, but not limited to, the following are excluded from this service:

• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
• Service deployment on hardware covered by a third-party maintenance contract
• Planning, design, implementation, configuration, or assessment of the Customer’s network and any preexisting network devices
• Configuration of the following advanced features:

  • High-availability design
  • Virtual Router Redundancy Protocol (VRRP)
  • Intelligent Resilient Framework (IRF)
  • Authentication (TACACS+, AAA, and RADIUS) integration
  • Routing protocols (other than static routes)
  • VoIP
  • Quality of service (QoS)
  • Class of service (CoS)
  • Load balancing
  • Traffic shaping
  • Spanning Tree integrations (advanced implementations)
  • Security and access control lists (ACLs)
  • Set up of virtual private networks (VPNs)
  • Dual-hop FCoE
  • Virtual Connect stacked domains
• Service deployment on hardware not covered by an HPE warranty or HPE support agreement
• Installation and configuration of Microsoft SQL Server or VMware®, which is available separately from HPE
• Design and configuration of SANs or backup and recovery processes, which is available separately from HPE
• Network design and configuration services to integrate the network interconnect devices into the Customer’s environment, including
• HPE Virtual Connect Ethernet and HPE Virtual Connect Fibre Channel I/O profiles, which are available separately from HPE with the HPE Enhanced Network Installation and Startup Service for BladeSystem (see the Ordering information section)
• Set up of the server operating system to boot from SAN, which is available separately from HPE
• Resolution of hardware-related problems encountered during the verification testing process
• Service required due to causes external to the HPE maintained hardware or software

Note: HPE 3PAR StoreServ Storage arrays must be configured/operational (outside the scope of this service) before adding to HPE OneView.

Customers are eligible for the delivery of this service subject to prerequisites including, but not limited to, the following:

• Products eligible for these services must be covered under HPE warranty or a current HPE support contract.

HPE Insight Control

If HPE Insight Control is selected as the management software, to be eligible to receive this service, the Customer must:

• Be properly licensed for HPE Insight Control software
• Have an existing or new functional/operational server preconfigured with an operating system and relevant Service Packs and hot fixes on which HPE Insight Control software applications can be installed and configured
• Ensure that firewalls are set up such that HPE SIM can communicate between servers within the system management environment
• Have IP forwarding enabled
• Ensure that the HPE SIM is located on the same subnet as the HPE BladeSystem servers to be deployed and managed

For this service, in order to enable HPE Insight Remote Support software, the software must be deployed as documented in the current HPE Insight Remote Support Installation and Configuration Guide at HPE Information Library.

Note: HPE Insight Control does not support Gen10 servers.

HPE OneView

If HPE OneView is selected as the management software, Customers are eligible for the delivery of this service if they meet the prerequisites in the current HPE OneView Support Matrix available at HPE Information Library. In addition:

• The Customer must be properly licensed for HPE OneView software.

Note: For the most up-to-date information and a list of all supported enclosures, server blades, and interconnects, see the HPE OneView Support Matrix.

Note: Supported browsers include Microsoft Internet Explorer, Mozilla Firefox, and Google™ Chrome™. However, this list is subject to change without notice; see the current HPE OneView Support Matrix available at HPE Information Library, for the most current list of supported browsers.

The Customer will:

• Contact an HPE service specialist within 90 days of the date of purchasing the service to schedule its delivery
• Ensure that all service prerequisites as identified in this data sheet, as well as those identified by HPE during the service planning phase, have been met
• Uncrate products and place the boxes in the immediate location where the installation service will take place
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HPE service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
• Be responsible for all data backup and restore operations
• Provide a suitable work area for the delivery of the service, including access to an outside telephone line, power, and any network connections required
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Provide sufficient power to the enclosure
• Provide sufficient network connectivity and ensure that any required network connectivity (LAN and VLAN) is configured and available to the enclosure to support either switch and/or pass-through prior to the installation date
• Provide a network environment that is currently running and in good working order to which the target clients will be connected
• Ensure that any required SAN storage and data LUNs are configured and available prior to the installation date
• Review, complete, and provide the preinstallation checklist to the service specialist
• Provide the operating-system media to be installed (Windows Server or Linux®) and any associated product keys
• Provide documentation of the Customer’s top-of-rack (ToR) network switch configuration and Fibre Channel storage configuration (direct-attached SAN or fabric-attached SAN configurations)
• Provide an internet connection to HPE in order to enable remote support on eligible products

For HPE Insight Control implementations

The Customer will:

• Provide the HPE Insight Control DVD (and any associated product keys)
• Provide local network access to the designated server on which the applications provided with HPE Insight Control software are to be installed
• Provide a service account that has local administrator privileges on the management server, as well as a secure password that never expires and cannot be changed by a user
• Ensure that an operating system complying with the resource requirements published in the HPE Insight Management Installation and Configuration Guide is available
• Provide SMTP support for mail notification

For HPE OneView implementations

The Customer will:

• Provide a supported hypervisor host on which HPE OneView will be installed

Services will be performed during local HPE standard business hours excluding HPE holidays, unless otherwise agreed by HPE. Any services provided outside of HPE standard business hours may be subject to additional charges.

The on-site service is delivered as a single event at one physical site for a single HPE BladeSystem c7000 or c3000 Enclosure and those eligible products as more specifically described in this data sheet.

Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services.

HPE reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.

HPE reserves the right to reprice this service if the Customer does not schedule and provide for its subsequent delivery within 90 days of purchase.

HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides HPE.

Travel charges may apply; consult your local HPE sales office for more details.

To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.

The following supplemental terms apply to these services and take precedence in the event of any conflict:

• Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
• The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.

This service can be ordered using the following service part number(s):

• UE602E or HA114A1#5FY for HPE Installation and Startup Service for HPE BladeSystem c7000 Infrastructure
• UF817E or HA114A1#5N9 for HPE Installation and Startup Service for HPE BladeSystem c3000 Infrastructure

For integration of HPE BladeSystem c-Class Ethernet network interconnects, HPE offers the following:

• UE603E or HA124A1#56H for HPE Enhanced Network Installation and Startup Service for BladeSystem (c7000)

For installation of HP-UX on Integrity server blades, HPE offers the following:

• HA134A1#004 for HPE OS and Platform Implementation Service

For configuration of HPE BladeSystem SAN switches, backup and recovery design and configuration services, boot from SAN, or any other storage environmental service, contact your local HPE sales office for more information on HPE’s broad portfolio of storage services.