IT Infrastructure Library (ITIL) 4 works seamlessly with emerging technologies such as artificial intelligence (AI), intelligent automation, hybrid cloud, and advanced analytics, as well as with other frameworks such as Lean, Agile, and DevOps. ITIL 4 training and certification equips IT professionals with the skills needed to adopt and adapt service management to meet today’s IT challenges. It helps the workforce focus on the best ways to deliver IT services and support, cocreate value, and provide a better service experience.

To enable value co-creation between IT and the customer, IT teams must always be in charge of processes, apps, and data in addition to managing suppliers and the end-to-end value streams. IT services play a critical role in delivering business value, making it more important than ever that teams learn the skills necessary to manage these services.

Delivering the utmost business value—accelerated growth, reduced costs, mitigated risk, and business alignment—requires a highly skilled team. With the right training partner, you can redefine processes, identify potential resistance to change, enlist leaders who can evangelize your IT programs, and win overall staff support.

For example, starting the training journey with ITIL 4 Foundation for everyone in your organization has several benefits:

Enables adoption of a common language

• Facilitates effective team communication and collaboration
• Helps you work toward shared outcomes with minimal misunderstandings

The right training from Hewlett Packard Enterprise can transform your IT team into a cohesive unit that collaborates effectively to focus on providing efficient and high-quality services to your organization.

ITIL 4 provides the concepts, tools, techniques, and best practice guidance, which, when adopted and adapted by an organization, establishes core practices and behaviors that unlock value. ITIL 4 helps organizations to embed and align with a common language of digital service management and common behaviors across cross-functional, multidisciplinary teams; establish effective governance, risk management, and compliance; and provide the flexibility needed to react, adapt, and pivot in line with the evolving market, customer, and/or societal needs.

The ITIL 4 guidance, through its comprehensive body of knowledge, enables organizations to achieve specific business goals and objectives by promoting an alignment between business and IT teams. Certifying employees in ITIL 4 also helps ensure they understand how they contribute to both value cocreation and the overall desired business outcomes.

The following figure gives a general overview of the different ITIL 4 designations and the courses you can take to become an ITIL Master.

As the name suggests, ITIL 4 Foundation is the first training and certification on the road to other ITIL certifications. This is suitable for any IT professional with an interest in IT service management who requires a basic understanding of the ITIL framework and knowledge of fundamental best practices.

The ITIL 4 MP learning path provides practical and technical knowledge about how to run successful IT-enabled products, services, teams, and workflows. This path is ideal for a variety of professionals working in IT, IT service management (ITSM), and other digital roles across your business. Obtaining an ITIL 4 Strategic Leader certification demonstrates that you have a clear understanding of how IT influences and directs business strategy.

The courses required to achieve this certification:

• ITIL 4 Strategist: Direct, Plan and Improve (DPI) HU0C5S (3 days)
• ITIL 4 Specialist: High-Velocity IT HU0C4S (3 days)
• ITIL 4 Specialist: Drive Stakeholder Value HU0C3S (3 days)
• ITIL 4 Specialist: Create, Deliver and Support HU0C2S (3 days)

The ITIL 4 SL learning path enables current and aspiring leaders to recognize the value of adopting and adapting ITIL 4 for IT-enabled products and services, not just IT operations. This designation also helps professionals understand how IT can influence and shape business strategy and guides on creating, managing, and improving IT strategy across your organization.

The courses required to achieve this certification:

• ITIL 4 Strategist: Direct, Plan and Improve (DPI) HU0C5S (3 days)
• ITIL 4 Leader: Digital and IT Strategy HU0C6S (3 days)

The combined ITIL 4 PM courses with certifications are aimed at validating the skills and knowledge of IT professionals seeking to establish good cross-practice collaboration and effective service value streams. The management practices are based on the practice guides and are covered in the ITIL 4 Foundation course. There are 34 ITIL management practices in total, representing some of the most practical resources of the framework. These modules bundle five ITIL practices into one course with one exam. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

The latest practice-based modules provide a set of practices combined in 3-day training courses with practical assignments built into each course to help apply what you’ve learned in real-life work scenarios. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

You’ll get a clear learning path and career progression with the ITIL 4 Practice Manager certification. You start with:

• ITIL 4 Specialist: Create, Deliver and Support (CDS) HU0C2S (3 days)

Then, you choose one of three specialist courses to achieve this certification:

• ITIL 4 Specialist: Monitor, Support and Fulfill H38CJS (3 days)
• ITIL 4 Specialist: Plan, Implement and Control H37WRS (3 days)
• ITIL 4 Specialist: Collaborate, Assure and Improve H37WQS (3 days)

The ITIL 4 Master is the highest level of achievement in the ITIL 4 certification scheme. To be awarded an ITIL 4 Master designation, candidates must have achieved the PM, MP, and SL designations. By combining these designations, an ITIL 4 Master demonstrates the ability to:

• Apply ITIL principles, concepts, methods, and techniques
• Understand business requirements and how to develop a clear strategy and how to plan and implement that strategy using practical methods and tools
• Lead service management initiatives with cross-functional teams to achieve growth and success for an IT organization

There are several pathways to earning ITIL 4 Master certification. The following figure illustrates one possible path toward becoming an ITIL 4 Master.

ITIL 4 Extension Modules are designed to help HPE customers get the most out of their training and certification. Extension modules provide organizations and professionals with the knowledge necessary to harness the challenges and opportunities presented by emerging technologies.

HPE Services offers three ITIL Extension Modules, as illustrated in Figure 3:

• ITIL Specialist: Acquiring and Managing Cloud Services H61L1S
• ITIL Specialist: Business Relationship Management H38CMS
• ITIL Specialist: Sustainability in Digital and IT H38DRS

With ITIL training and certification through HPE Services, you can learn by performing experiential learning simulations. These courses are highly immersive, virtual, and single-player strategy simulations that engage and educate individuals at scale. The simulations have been designed to reflect the value of different strategies they can bring to an organization and provide instant feedback on IT and business decisions. Through this unique learning experience, you discover the core components of digital transformation and make strategic decisions with enterprise-wide impact.

Learn more about Digital Transformation Simulation and Run-IT Simulation courses, which are aligned with ITIL to reinforce your learning: