• Allows your IT resources to stay focused on their core tasks and priorities
• Reduces implementation time as well as the impact on and risk to your storage environment
• Helps ensure a successful rebalance by providing Hewlett Packard Enterprise planning and coordination
• Helps you more effectively utilize your HPE 3PAR, HPE Primera, HPE Alletra 9000 and HPE Alletra Storage MP B10000 Storage System

• Service planning and coordination
• Service deployment
• Service verification
• Briefing session

Table 1. Service features

Unless specified in this document or in a separate SOW, activities such as, but not limited to, the following are excluded from this service:

• Activities not specifically identified in the Customer’s service implementation plan
• Installation of upgrade components; a separate service is required to install system upgrades
• Integration with any hardware or software components not supported by the HPE 3PAR, HPE Primera, HPE Alletra 9000, or HPE Alletra Storage MP B10000 Storage System product
• HPE 3PAR, HPE Primera, HPE Alletra 9000, or HPE Alletra Storage MP B10000 OS upgrades; upgrade to a current version of HPE 3PAR, HPE Primera, HPE Alletra 9000 or HPE Alletra Storage MP B10000 OS, as required, must take place before service delivery and is available as a separate service
• Implementation of software revisions, including hot fixes, patches, service packs, or upgrades from prior versions, on the Customer’s existing SAN and host environment
• Configuration, consulting, and training for optional HPE 3PAR, HPE Primera, HPE Alletra 9000, or HPE Alletra Storage MP B10000 Software such as, but not limited to, HPE 3PAR Adaptive Optimization, HPE 3PAR Dynamic Optimization, HPE 3PAR Policy Manager, HPE Recovery Manager Central, HPE 3PAR Remote Copy, HPE 3PAR System Reporter, HPE 3PAR Virtual Copy, and HPE 3PAR Virtual Domains; separate services are available for these products
• Design or implementation of high-availability and other complex configurations, such as host clustering
• Design or implementation of host-based logical volumes and associated file system structures
• Deployment activities, including planning, design, assessment, and configuration of switch technology related to the implementation of a new SAN or the redeployment or extension of an existing SAN
• Performance testing or modeling
• Migration of data between arrays
• Operational testing of applications or troubleshooting of interconnectivity, network, compatibility, or problems not related to the HPE 3PAR, HPE Primera, HPE Alletra 9000 or HPE Alletra Storage MP B10000 Storage System product
• Use of HPE 3PAR Adaptive Optimization to design, create, and implement its policies; policy design, creation, and implementation can be accommodated using the HPE 3PAR Adaptive Optimization Policy Implementation Service, which is available via HPE Proactive Select services

The Customer must meet the following hardware and software prerequisites prior to beginning on-site delivery of the service. Prerequisites include, but are not limited to, the following:

• The Customer’s HPE 3PAR, HPE Primera, HPE Alletra 9000, or HPE Alletra Storage MP B10000 Storage System must be fully operational in a configuration and environment supported by HPE, and host connectivity must be available and operational.
• The Customer will provide appropriate network provisioning to enable HPE to remotely deliver portions of this service.
• The Customer will confirm that their data backups are current prior to delivery of this service.

The Customer will:

• Contact an HPE service specialist within 90 days of the date of purchase to schedule the delivery of the service
• Coordinate service deployment on third-party-maintained products (if applicable) with HPE
• Ensure that all service prerequisites as identified in the “Service eligibility” section have been met
• Complete and return the prerequisite HPE predelivery checklist to the service specialist at least two weeks prior to the start of the service, including array configuration information for upgrade installations, as necessary
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE in facilitating the delivery of this service
• Ensure that all hardware, firmware, and software that the service specialist will need in order to deliver this service are available and that software products are properly licensed
• Ensure the availability, at all times during service delivery, of one or more individuals who will provide administrator-level access to the systems where the work is to be performed
• Provide all necessary administration to enable end-to-end connectivity of the HPE 3PAR, HPE Primera, HPE Alletra 9000, or HPE Alletra Storage MP B10000 Storage System, including network, SAN fabric, and host.
• Provide all necessary administration to enable end-to-end connectivity of the HPE 3PAR, HPE Primera, HPE Alletra 9000 Storage System, including network, SAN fabric, and host
• Provide server and network provisioning that meet the requirements for additional software products, such as the management console
• Ensure that any and all prerequisite firmware or driver dependencies for the environment are handled before on-site service delivery begins
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service or support tools used to provide ongoing remote monitoring, if applicable
• Be responsible for all data backup and restore operations
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Perform other reasonable activities to help HPE identify or resolve problems, as requested by HPE

• HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
• HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
• HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
• The service is delivered during local HPE standard business hours. Service delivery outside these hours is available at additional cost.
• This service is delivered as a single, contiguous event unless otherwise specified by HPE. If Customer resource availability or other Customer restrictions delay installation or require additional visits beyond the defined scope of the service, additional charges may apply.
• Portions of the service are delivered remotely or on-site, at HPE’s discretion.
• Travel charges may apply; please consult your local office.
• Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.
• To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule—HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.

Activities such as, but not limited to, the following are excluded from this service:

• Service deployment on hardware not covered by an HPE warranty or service maintenance contract
• Service deployment on hardware covered by a third-party maintenance contract
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
• Service required due to causes external to the HPE maintained hardware or software
• Any services not clearly specified in this document

The following supplemental terms apply to these services and take precedence in the event of any conflict:

• Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
• The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.

Availability of the service is restricted to eligible products and may vary according to local resources. To obtain further information or to order the appropriate HPE 3PAR, HPE Primera, HPE Alletra 9000 and HPE Alletra Storage MP B10000 Rebalance Service, contact a local HPE sales representative or authorized HPE channel partner and reference the following product numbers:

• HA124A1 #5WC for HPE 3PAR, HPE Primera, HPE Alletra 9000, and HPE Alletra Storage MP B10000 Rebalance Limited Service (see “Notes” for more information)
• HA124A1 #5SV for HPE 3PAR, HPE Primera, HPE Alletra 9000, and HPE Alletra Storage MP B10000 Rebalance Custom Service (see “Notes” for more information)

Notes:

• The HPE 3PAR, HPE Primera, HPE Alletra 9000 and HPE Alletra Storage MP B10000 Rebalance Limited Service is only valid for arrays with capacity utilization at 60% or less per drive type to be moved; no requirement to move drive enclosures or drive chassis between nodes; and no requirement to move drives, drive magazines, drive enclosures, or drive chassis between arrays.
• HPE 3PAR, HPE Primera, HPE Alletra 9000 and HPE Alletra Storage MP B10000 Rebalance Services do not provide initial deployment of the HPE 3PAR, HPE Primera, HPE Alletra 9000, or HPE Alletra Storage MP B10000 Storage System hardware or software, and do not provide deployment of HPE 3PAR, HPE Primera, HPE Alletra 9000, or HPE Alletra Storage MP B10000 upgrade products. Separate services are available for these tasks.