• Allows your IT resources to stay focused on their core tasks and priorities
• Reduces implementation time, as well as the impact and risk to your storage environment
• Helps ensure a successful implementation by providing HPE installation planning and coordination
• Provides service delivered by a trained specialist and based on HPE recommended configurations and industry best practices
• Helps effectively utilize your HPE 3PAR, HPE Primera, and HPE Alletra 9000 software, thanks to the knowledge you gain from the service specialist during on-site service delivery

• Service planning and coordination
• Service deployment
• Installation verification tests (IVTs)
• Customer-orientation session

Table 1. Service features

Unless specified in this document or a separate statement of work (SOW), activities such as, but not limited to, the following are excluded from this service:

• Implementation and configuration of host or host cluster failover; separate products and services are required to implement host or host cluster failover
• Configuration of HPE 3PAR, HPE Primera, and HPE Alletra 9000 Peer Persistence with Customer production data, test or sample data of more than 500 GB, or more than a single host or host cluster
• Any implementation of applications or products that integrate with HPE 3PAR, HPE Primera, and HPE Alletra 9000 Peer Persistence via APIs (for example, SAP® or HPE Data Protector) or extensive Customer-specific scripting (unless provided for in a separate SOW)
• Planning, designing, implementing, or assessing the Customer’s overall network, SAN, or fabric architecture
• Installation or configuration of any hardware or software products other than HPE 3PAR, HPE Primera, and HPE Alletra 9000 Peer Persistence, including, but not limited to, servers, host operating systems, host agent software, multipathing software, tape libraries, host bus adapters, network, SAN fabric, Enterprise Backup software, and Application Suite software
• Migration of existing data to the new array or a new configuration within an existing array
• Design or implementation of high availability and other complex configurations, such as host clustering
• Design or implementation of host-based logical volume managers and associated file system structures
• Implementation of software revisions, including hot fixes, patches, service packs, or upgrades from prior versions, on the Customer’s existing SAN, host, and application environment
• HPE 3PAR, HPE Primera, and HPE Alletra 9000 Operating System upgrades required for supported version of HPE 3PAR, HPE Primera, and HPE Alletra 9000 Peer Persistence
• Installation or configuration of network gateways or any hardware or software products not specified in this data sheet
• Performance testing or modeling
• Integration with any hardware or software components not supported by HPE 3PAR, HPE Primera, and HPE Alletra 9000 Peer Persistence
• Configuring, consulting, and training for optional HPE 3PAR, HPE Primera, and HPE Alletra 9000 software such as Replication Software Suite, Data Optimization Software Suite, Security Software Suite, Application Software Suite, Reporting Software Suite, Adaptive Optimization Software, Dynamic Optimization Software, Peer Motion Software, Policy Manager Software, Remote Copy Software, Virtual Copy Software, Virtual Lock Software, Virtual Domains Software, System Tuner Software, and multipath I/O (MPIO); separate services are available for these products
• Loading, managing, or manipulating the Customer’s data
• Operational testing of applications or troubleshooting of interconnectivity, network, compatibility, or problems not related to HPE 3PAR, HPE Primera, and HPE Alletra 9000 Peer Persistence
• Any services or documentation not clearly specified in this document or in an associated SOW

To be eligible for this service, the Customer must:

• Provide access to the HPE 3PAR, HPE Primera, and HPE Alletra 9000 management interface and CLI
• Ensure the standalone host or host cluster used with HPE 3PAR, HPE Primera, and HPE Alletra 9000 Peer Persistence is running a supported OS, is operational, and has network connectivity to both primary and secondary HPE 3PAR Storage
• Make sure the host used for the Quorum Witness virtual machine is running a supported OS, is operational, and has network connectivity to both primary and secondary HPE 3PAR Storage
• Ensure HPE 3PAR, HPE Primera, and HPE Alletra 9000 Remote Copy is operational and in an HPE supported configuration, including that connectivity is implemented and operational between primary and secondary arrays, and that sufficient bandwidth is provided to support the expected sustained and maximum I/O rates
• Make sure the HPE 3PAR, HPE Primera, and HPE Alletra 9000 Storage, SAN, and host environment (HPE 3PAR, HPE Primera, and HPE Alletra 9000 Operating System, topology, firmware, patches, and more) are compatible with HPE 3PAR, HPE Primera, and HPE Alletra 9000 Peer Persistence
• Ensure network requirements are met, including provisioning of physical Ethernet ports and subnets, as required

The Customer will:

• Contact an HPE service specialist within 90 days of the date of purchase to schedule the service delivery
• Ensure that all service prerequisites as identified in the “Service eligibility” section, have been met
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure all hardware, firmware, and software that the HPE service specialist will need to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the service delivery
• Ensure that prerequisite volume capacity is available in the HPE 3PAR, HPE Primera, and HPE Alletra 9000 Storage to support the HPE 3PAR, HPE Primera, and HPE Alletra 9000 Peer Persistence implementation
• Be responsible for all data backup and restore operations
• Complete and return the prerequisite HPE predelivery checklist to the service specialist at least two weeks prior to the start of the service, including array configuration information, as necessary
• Ensure the latest HPE 3PAR MC and CLI are installed and operational
• Make sure all prerequisite HPE 3PAR, HPE Primera, and HPE Alletra 9000 Operating System, firmware, or driver dependencies for the environment are handled before on-site service delivery begins
• Ensure all hardware and software that the service specialist will need to deliver this service are available and that software products are properly licensed
• Ensure the availability, at all times during service delivery, of one or more individuals who will provide administrator-level access to the systems where the work is to be performed
• Provide a host for the Quorum Witness virtual machine that meets minimum requirements, and offer sample data used in service delivery
• Give a suitable work area for the service delivery, including access to an outside telephone line, power, and any network connections required
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Coordinate deployment activities on a third party–maintained hardware or software (if applicable) with the service specialist
• Provide all necessary network and administration assistance to enable connectivity to the HPE 3PAR, HPE Primera, and HPE Alletra 9000 Storage to allow HPE remote monitoring and support tools to communicate with the HPE Support Center
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the service delivery or support tools used to provide ongoing remote monitoring, if applicable
• Perform other reasonable activities to help HPE identify or resolve problems, as requested by HPE

• HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
• HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements the Customer does not meet.
• HPEs ability to deliver this service depends on the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
• Portions of the service are delivered remotely or on-site at HPE’s discretion.
• To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.
• The service is delivered as a single, contiguous event. If Customer resource availability or other Customer restrictions delay installation or require additional visits beyond the defined scope of the service, additional charges may apply.
• The service is delivered during HPE standard business hours. Service delivery outside these hours is available at an additional cost.
• Travel charges may apply; consult your local office.
• Activities such as, but not limited to, the following are excluded from this service:

  • Service deployment on hardware not covered by an HPE warranty or service maintenance contract
  • Service deployment on hardware covered by an unauthorized third-party maintenance contract
  • Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
  • Service required due to causes external to the HPE maintained hardware or software
  • Any services not clearly specified in this document

To obtain further information or to order the HPE 3PAR, HPE Primera, and HPE Alletra 9000 Peer Persistence Software Installation and Startup Service, contact a local HPE sales representative and reference the following product numbers:

• HA124A1#5U1 (U7J39E) HPE Startup Storage System Peer Persist Service (see Notes for more information)
• HA124A1#5U2 for HPE 3PAR Peer Persistence Software Installation and Startup Service (for use with HPE 3PAR F-class, T-class, and StoreServ 10000; see Notes for more information)

Notes:

• Service is limited to demonstration of the product’s key features using sample or test data only.
• For advanced implementation of HPE 3PAR, HPE Primera, and HPE Alletra 9000 Peer Persistence Software that provides deliverables beyond the installation and startup service, order product number HA115A1#5U3 for HPE 3PAR, HPE Primera, and HPE Alletra 9000 Peer Persistence Level 3 Implementation Service.