Data sheet
HPE BladeSystem Health Check Service
Support Services
Blade systems are very complex environments to manage and can be viewed as a ’data-center in a box’, so the need for holistic assessments and health checks for these systems is critical and should be a regular part of your ongoing operational processes.
HPE BladeSystem Health Check (BHC) Service provides a holistic, high-level technical assessment of your BladeSystem infrastructure. Data gathered will be compared with industry best practices to proactively identify risk factors and provide your organization with recommendations for risk mitigation. As a result, both you and the Hewlett Packard Enterprise account team can formulate an action plan to mitigate risk, resulting in improved availability, performance, and supportability. Ideally, the BHC should be repeated on a routine basis to measure progress and identify new opportunities for improvement.
The BHC Service's assessment phase consists of two components: a technical analysis of the HPE BladeSystem Onboard Administrator data and a customer workshop.
The primary purpose of the Onboard Administrator (OA) 'show-all' technical analysis is to determine the firmware status of the enclosure. Log files and general configuration data will also be reviewed for any anomalies. Only components represented within the OA 'show-all' data are considered during this analysis.
The customer workshop is a fundamental component of the BladeSystem Health Check Service. It consists of an HPE-facilitated self-assessment lasting approximately 90 minutes. It will enable you to compare and contrast your HPE BladeSystem infrastructure and support practices against industry best practices. The workshop uses approximately 100 statements grouped into 10 categories to demonstrate best practices and assess how closely your BladeSystem implementation meets defined business objectives.
Hewlett Packard Enterprise will provide your organization with a detailed report that summarizes technical analysis and workshop results. It includes a health scorecard, firmware status, areas of strength and challenge, and recommendations to mitigate any identified risks or gaps.
The service covers up to two blade enclosures but is scalable with the purchase of the per-enclosure add-on service. In addition, for areas of elevated risk highlighted by the BladeSystem Health Check Service, Hewlett Packard Enterprise can provide custom services to address these areas.
| Feature | Delivery specifications |
|---|---|
| Technical analysis of BladeSystem configuration and status | The technical analysis of BladeSystem Onboard Administrator ‘show-all’ data provides:
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| Customer workshop | The customer workshop is an HPE-facilitated self-assessment that enables the Customer to compare and contrast their HPE BladeSystem infrastructure and support practices against industry best practices. The workshop uses approximately 100 statements grouped into 10 categories to demonstrate best practices and assess how closely the Customer’s BladeSystem implementation meets defined business objectives. |
| Customer report | The Hewlett Packard Enterprise technical support expert will compile data gathered from the technical analysis and customer workshop into a concise report that includes a scorecard, firmware status, strengths and challenges, and recommendations to mitigate any identified risks or gaps. |
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- Base service covers two blade enclosures; additional enclosures can be covered with the purchase of the add- on service for each additional blade enclosure
- Includes HPE Virtual Connect interconnect modules only
- Any services not clearly specified in this document or the associated Statement of Work
- BladeSystem Health Check Service cannot be used for HPE CloudSystem Matrix
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The Customer will:
- Assign a dedicated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals, provide information and contacts, and be available to assist Hewlett Packard Enterprise in facilitating the delivery of this service
- Ensure that appropriate individuals are available throughout the entire service delivery engagement
- Ensure that appropriate information is provided to the Hewlett Packard Enterprise consultant
- Ensure that BladeSystem Onboard Administrator ‘show-all’ data is available
- Ensure that Customer support staff is available to participate in a brief workshop
- Allow Hewlett Packard Enterprise consultants to take Customer information offsite to analyze data and to create the report
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For more information on Hewlett Packard Enterprise support services, contact any of our worldwide sales offices or visit the following website: www.hpe.com/services/support
© Copyright 2012, 2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.
4aa4-3401enw, March 2016, Rev. 1