• Presents results in a meaningful, relevant format to help you improve your HPE StoreOnce system usage
• Identifies potential issues before they can affect your business operations
• Facilitates improvements in storage system management by comparing your system’s current state with recommended HPE best practices
• Requires no downtime for your HPE StoreOnce system
• Allows your IT resources to stay focused on their core tasks and priorities
• Reduces business risk and project costs by accessing HPE specialists
• Simplifies IT operational procedures by leveraging HPE best practices

• Planning and preparation
• Data gathering
• Analysis and report generation
• Report presentation

Table 1. Service features

At the discretion of HPE, service delivery will use a combination of remote and on-site delivery methods.

Follow-up activities to implement any recommendations are not included but may be obtained in a separate HPE Services engagement for an additional fee.

Unless specified in this document or in a separate Statement of Work, activities such as, but not limited to, the following are excluded from this service:

• Service deployment on hardware not covered by an HPE warranty or HPE support agreement
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
• Performance testing, analysis, or modeling; the service is limited to a predetermined set of configuration parameters that are compared to HPE best practices
• Assessment of more than two HPE StoreOnce systems; additional storage systems can be accommodated by ordering multiple instances of this service
• Assessment of the Customer’s SAN environment; SAN assessment is available as a separate service
• Assessment of the Customer’s host and application environment, including the backup application; host and application assessments are available as separate services
• Installation or configuration of any hardware or software products
• Loading, management, migration, or manipulation of the Customer’s production data; the service is limited to analysis of the Customer’s HPE StoreOnce system configuration data
• Operational testing of applications or troubleshooting of interconnectivity, network compatibility, or other problems
• A site inspection, such as a comprehensive analysis of the Customer facility’s power, cooling and humidity, airborne contaminant, and vibration characteristics or the structural capabilities of the data center’s raised floor; such inspections are available as separate services

The Customer must meet the following prerequisites prior to the beginning of this service:

• The Customer’s HPE StoreOnce system must be fully operational with no support issues.
• Each instance of this service covers up to two HPE StoreOnce systems, which are accessible by HPE at the same site or remotely.
• The Customer’s HPE StoreOnce system software version must be HPE StoreOnce D2D 3.3.1 or later.
• The Customer must install the HPE StoreOnce Replication Manager 2.1 or later in their network environment. The Customer must populate the backup systems to be assessed in the HPE StoreOnce Replication Manager.
• The HPE StoreOnce systems must contain at least two complete cycles of backup data to enable HPE to provide relevant historical information.

The Customer will:

• Perform other reasonable activities to help HPE identify or resolve problems, as requested by HPE
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE in facilitating the delivery of this service
• Complete and return the prerequisite HPE predelivery checklist to the service specialist, including system configuration information and backup software information, as necessary
• Ensure that all service prerequisites as identified in the “Service eligibility” section have been met
• Contact an HPE service specialist within 90 days of the date of purchase to schedule the delivery of the service
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
• Be responsible for all data backup and restore operations
• Work with HPE to schedule a discussion of the assessment report within four weeks after HPE completes the data collection

• HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
• HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
• HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
• Any services provided outside of HPE standard business hours may be subject to additional charges.
• Portions of the service are delivered remotely or on-site, at HPE’s discretion.
• This service does not include any remedial or corrective activity, configuration changes, firmware or patch installation, or detailed performance or capacity recommendations.
• Travel charges may apply; consult your local office.

Activities such as, but not limited to, the following are excluded from this service:

• Any services not clearly specified in this document
• Service deployment on hardware not covered by an HPE warranty or service maintenance contract

To the extent HPE processes personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.

The following supplemental terms apply to these services and take precedence in the event of any conflict:

• Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
• The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.

To order the HPE StoreOnce System Health Check Service, contact an HPE sales representative or authorized HPE channel partner and reference the following product numbers:

• HM006A1 for configurable HPE Support Services
• HM006AE for HPE Per Event service
• HM006AC for HPE Contractual Service