With Hewlett Packard Enterprise technical consultants performing the analysis, planning, installation, and configuration of HPE Serviceguard for Linux, you can count on:

• Effective management and system utilization
• Standardized design and installation
• Decreased installation and configuration time
• Increased system dependability with documentation and knowledge transfer to your IT support personnel

• Analysis and planning
• Installation and configuration
• Customer orientation session

Table 1. Service features

This service is a basic installation and startup, defined as:

• One cluster, and two nodes, which are physically installed to meet HPE Serviceguard for Linux requirements
• A non-production environment during the installation
• One-way failover
• One package of NFS or Storage
• One cluster toolkit application based on HPE Serviceguard Linux standard 'easy deployment' documentation and best practices

For the HPE Serviceguard Extension SAP (SGeSAP) toolkit, an interlocked installation of the cluster is required as defined by the certified installation procedure for the SAP HA option:

• Basic cluster and package configuration
• SAP application installation (not included in this service); if the Customer requires assistance with the SAP installation, they should contact their local Hewlett Packard Enterprise sales office for further information
• Application integration into the cluster package and SAP

For SGeSAP, the installation includes clustering of a single SAP NetWeaver system identifier (SID):

• SAP System Central Services
• Single Instance DB Services
• NFS Service
• SAP Enqueue Replication Services (optional)

Customers are eligible for the delivery of this service if they meet the following prerequisites:

• To be eligible to purchase this service, the Customer must be properly licensed to use a currently supported revision of the software at the time the installation begins; otherwise, additional charges may be applied to bring the Customer into service eligibility.
• When an existing system or environment into which a product is to be installed under the terms of this service is not covered by a current Hewlett Packard Enterprise service contract, a pre-installation inspection, plus additional work as needed to return the system or environment to a supported configuration, may need to be carried out at an additional charge before the installation can be performed.

The Customer will:

• Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the Hewlett Packard Enterprise service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
• Ensure that all service prerequisites as identified in the 'Service eligibility' section have been met
• Resolve all issues identified during the analysis and planning stage
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
• Install and test all appropriate applications, computer systems, and peripherals, including connectivity of the systems to any network infrastructure
• Allow Hewlett Packard Enterprise full and unrestricted access to all locations where the service is to be performed
• Provide access to Customer personnel knowledgeable about the system and application environment
• Grant Hewlett Packard Enterprise exclusive superuser-level access to systems for installation and testing

Hewlett Packard Enterprise recommends that appropriate Customer personnel attend an HPE Serviceguard for Linux course prior to installation and startup service delivery. The recommended HPE Education course is ID H4C12S.

Hewlett Packard Enterprise reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.

Hewlett Packard Enterprise reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.

Hewlett Packard Enterprise’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.

Activities such as, but not limited to, the following are excluded from this service:

• Service deployment on hardware not covered by a Hewlett Packard Enterprise warranty or service maintenance contract
• Service deployment on hardware covered by a third-party maintenance contract
• Services that, in the opinion of Hewlett Packard Enterprise, are required due to unauthorized attempts by non-HPE personnel to install, repair, maintain, or modify hardware, firmware, or software
• Service required due to causes external to the Hewlett Packard Enterprise maintained hardware or software
• Any services not clearly specified in this document

Contact your local Hewlett Packard Enterprise representative to order the HPE Serviceguard for Linux Installation & Startup Service, using the following product numbers:

• U7J40E for HPE Serviceguard for Linux Startup Service (Fixed Support Service)
• HA124A1#5U5 for HPE Serviceguard for Linux Startup Service (Flex Support Service)

Related services:

• HA332A1for HPE Serviceguard Audit Service (Upfront)

• HA332AE for HPE Serviceguard Audit Service (Per Event)

• HA332AC for HPE Serviceguard Audit Service (Contractual)

• HA115A1#5SW for HPE Serviceguard for Linux Implementation Service (Flex Support Service)

• HA132A1 HPE Serviceguard Implementation Service - Custom (Upfront)

• HA132AE HPE Serviceguard Implementation Service - Custom (Per Event)

For more information on Hewlett Packard Enterprise support services, contact any of our worldwide sales offices or visit the following website:

www.hpe.com/services/support

www.hpe.com/services/lifecycleevent