This service includes the implementation of HPE StoreOnce Catalyst Software in your storage environment, according to HPE quality standards, by a trained service specialist and provides:

• Delivery of the service at a mutually scheduled time convenient to your organization
• Availability of an HPE service specialist to answer basic questions during the delivery of this service
• Reduced implementation time and cost
• Basic installation and configuration
• Verification that HPE StoreOnce Catalyst Software is installed, configured, and operational
• Installation and configuration of HPE StoreOnce VSA appliances

• Service planning
• Service deployment
• Installation verification tests (IVTs)
• Customer orientation session

Table 1. Service features

Any services not clearly specified in this document or an associated Statement of Work (SOW) are excluded from this service.

Activities such as, but not limited to, the following are excluded from this service:

• Service deployment on hardware covered by a third-party maintenance contract
• Application integration or integration of third-party products or peripherals not included with the system
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
• Service deployment on hardware not covered by an HPE warranty or HPE support agreement
• Backup, recovery, and support of the operating system, other software, and data
• Installation and configuration of network gateways not provided by HPE as part of this solution
• Planning, design, implementation, or assessment of the Customer’s overall SAN or fabric architecture
• Performance modeling, testing, and optimization of the HPE StoreOnce Catalyst environment beyond the initial implementation
• Migration of Customer data from prior storage volumes; HPE can provide data migration services at an additional charge
• Migration from prior HPE StoreOnce Catalyst versions
• Any documentation other than what is mentioned in this data sheet
• Integration with any hardware or software components not supported by the HPE StoreOnce Catalyst license
• Implementation of HPE StoreOnce Catalyst Software revisions, including hot fixes, patches, service packs, or upgrades from prior versions (The service will deploy the software version currently available at the time that the service engagement begins.)
• Migration of data between storage devices or hosts, or migration or deinstallation of the Customer’s legacy storage resource management environment
• Implementation of hardware and software products other than those specified in this document, including the Customer’s server, application, database, storage, SAN, and network; the host servers used with the HPE StoreOnce Catalyst license must be fully implemented in a configuration supported by HPE prior to the delivery of HPE StoreOnce Single Node Catalyst Startup Backup Service
• Upgrading the HPE D2D4312, D2D4324, D2D41xx, and D2D250x Generation 2 backup systems to Generation 3 backup systems to enable HPE StoreOnce Catalyst Software
• On-site delivery for one location and remote delivery for any additional location

Hardware and software prerequisites for the installation of HPE StoreOnce Catalyst Software must be met prior to the beginning of on-site delivery of this service.

Customers are eligible for the delivery of this service if they meet the following prerequisites:

• An appropriate extended network must be implemented and operational between locations.
• Sufficient link bandwidth must be provided to support the expected sustained and maximum I/O rates; Optical Carrier 3 (OC3) or better is suggested.
• Intersite gateways (IP or other) must be installed and configured. Gateway installation and configuration may be coordinated with the delivery of this service; consultation from HPE may be required to define gateway parameters.
• The HPE StoreOnce data deduplication advanced backup to disk capacity LTU is required for the delivery of this solution.
• Software on the HPE StoreOnce product family must meet minimum eligibility requirements.
• The Customer’s host servers, applications, databases, storage, SAN, and network components must be installed and fully operational at supported OS and revision levels prior to service delivery.
• To be eligible to purchase this service, the Customer must be properly licensed to use a currently supported revision of the software at the time the support agreement coverage begins; otherwise, additional charges may be applied to bring the Customer into service eligibility.

The Customer will:

• Contact an HPE service specialist within 90 days of the date of purchase to schedule the delivery of the service
• Ensure that all service prerequisites as identified in the “Service eligibility” section have been met
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, grants approvals; provides information; ensure that all hardware, firmware, and software that the HPE service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
• Be responsible for all data backup and restore operations
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Retain, and provide HPE upon request, all original software licenses, license agreements, license keys, and subscription service registration information, as applicable for this service
• Allow HPE personnel full and unconditional access to all software products to be supported; if security restrictions apply to any supported systems, the Customer may be required to assume additional responsibilities for maintaining the system and software
• Be responsible for deinstalling third-party products, unless such deinstallation is specifically included in the SOW
• Install Customer-installable firmware updates and patches
• Be responsible for registering to use an HPE or third-party hosted electronic facility in order to obtain software product information or to download software patches
• Coordinate service deployment on third party–maintained products (if applicable) with HPE
• Use all software products in accordance with current HPE software licensing terms corresponding to the Customer’s prerequisite underlying software license, or in accordance with the current licensing terms of the third-party software manufacturer, if applicable, including any additional software licensing terms that may accompany such software updates provided under this service
• Be responsible for installing, in a timely manner, critical Customer-installable firmware updates, as well as Customer self-repair parts and replacement products delivered to the Customer
• Provide remote network connectivity or a solution between local and remote HPE StoreOnce locations (The service is delivered from a single location.)

Activities such as, but not limited to, the following are excluded from this service:

• Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description
• Service deployment on hardware not covered by an HPE warranty or service maintenance contract
• Service deployment on hardware covered by a third-party maintenance contract
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
• Service required due to causes external to the HPE maintained hardware or software
• Any services not clearly specified in this document
• To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply
• The service is delivered as a single, contiguous event. Environments that require multiple engagements over a longer period of time are not included with this service and are available at additional cost.
• HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides HPE.
• HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
• Any services provided outside of HPE standard business hours may be subject to additional charges.
• HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
• Portions of the service are delivered remotely or on-site, at HPE’s discretion.
• Travel charges may apply in some geographic locations. Contact a local HPE representative for details.

The following supplemental terms apply to these services and take precedence in the event of any conflict:

• Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
• The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.

Combined with the HPE StoreOnce Installation and Startup SVC HA124A1#55Q, this service can be ordered using the following service part number:

• HPE StoreOnce Single Node Catalyst Startup SVC order HA124A1#5T7 (U6Y09E)

To obtain further information or order the HPE StoreOnce Single Node Startup Backup Service, contact a local HPE sales representative.