• HPE Data Migration Readiness Assessment service consists of three phases:

  • Project coordination and discovery phase
  • Design and planning phase
  • Assessment report review phase

• As a prerequisite of this service, the Customer’s existing storage system must be running a firmware version supported by HPE Data Migration Services.
• As a prerequisite of this service, the Customer must install any recommended host patching or software upgrades, including device drivers and firmware.
• The Customer must provide a suitable physical infrastructure system that enables physical connectivity as required.

• Delivery of the service will not exceed a total of one workweek (five workdays), including travel time.
• HPE is delivering this service based on the information available at such time and is relying upon the accuracy and completeness of any information provided by the Customer to provide this service.
• Any HPE recommendations are provided with the intention of helping the Customer to understand and assess specific migration requirements and potential migration methodologies. Any implementation of these recommendations that result as an output of this service is outside the scope of these services.
• This service is to be fulfilled at a single Customer location on a single data migration project.
• This service feature does not include the installation and startup of HPE Data Migration Services.
• This service is delivered by no more than one HPE consultant off‑site.
• This service must be delivered in full no more than 180 days after the initial engagement. The Customer must contact an HPE service specialist within 180 days of the date of purchase to schedule the delivery of the service.
• This service does not redesign existing storage configurations.
• Travel zones and charges, if applicable, may apply and may vary in some geographic locations.

• Activities such as, but not limited to, are excluded from this service:

  • Full HPE Data Migration Services
  • Any restoration/recovery of compromised data
  • Any services not clearly specified in this document
  • Support for network‑related problems
  • Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software

The Customer must meet all service prerequisites as identified in the discovery phase prior to any service delivery.

To increase the effectiveness of the HPE Data Migration Readiness Assessment service, the Customer will:

• Contact an HPE Pointnext Services service specialist within 90 days of the date of purchase to schedule the delivery of the service
• Provide a designated primary contact, who is:

  • Responsible for all client aspects of the assigned work efforts
  • Authorized to make all decisions relative to the project, including identification and assignment of Customer resources
  • Available to and able to interface with HPE assigned resources on day‑to‑day issues throughout the project
  • Authorized to sign status reports, approve consultant hours, and approve project changes
  • Able to coordinate work efforts and meeting schedules
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Allow HPE personnel full and unconditional access to all software products to be supported
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
• Adhere to the licensing terms and conditions as stated by the original software manufacturer or sales agent
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
• Provide accurate and complete information necessary for HPE Pointnext Services to deliver the service
• Ensure that all service prerequisites as identified in the Service eligibility section have been met prior to delivery of the services
• Provide HPE Pointnext Services consultant with all the architectural diagrams that were previously designed for storage, if available
• Provide any third‑party products, if required
• Use all software products in accordance with the current HPE software licensing terms corresponding to the Customer’s prerequisite underlying software license, or in accordance with the current licensing terms of the third‑party software manufacturer

• Scheduled delivery of services will be coordinated between the HPE project manager and the Customer.
• HPE reserves the right to charge the Customer—on a time‑and‑materials basis—for any additional work required to address service prerequisites, other requirements that are not met by the Customer, canceled or rescheduled migration events, or extended Customer migration cutover.
• HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides.
• Contact a local HPE authorized representative to find out whether a specific location is eligible for this service.
• An HPE Pointnext Services consultant will schedule the delivery of the service at a time mutually agreed upon between HPE and the Customer, which shall be during local HPE standard business days and hours excluding HPE holidays. All service deliverables are accepted upon delivery.
• To help provide the Customer with a quick dashboard and the environmental knowledge needed to jump‑start data migration decision‑making and planning initiatives, HPE will provide the following during the specified duration of these services:

  • Working with the Customer, HPE will develop a remediation lite assessment report, which will provide an executive view of the current‑state environment and illustrate potential major pitfalls that can cause unexpected outages and/or downtime
  • An understanding of the migration methodologies and an analysis of the discovered data that is intended to help define the migration methods that work best for the Customer based on defined and agreed‑upon business, technical, and functional requirements
  • A more accurate ROM pricing if the Customer intends to move forward with completing an HPE Data Migration Services project
• Service required due to causes external to the HPE maintained hardware or software are excluded from this service.
• HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
• Pricing includes travel time and expenses.
• Migration toolsets and methodologies are determined by HPE.
• HPE assumes that all information provided by the Customer is accurate.
• HPE Data Migration Readiness Assessment service is governed by HPE standard terms for professional services. Upon receipt of an acceptable order, HPE will contact the Customer within seven business days to organize service delivery. HPE may require up to 30 days to organize resources and begin work.
• Any work to be performed outside of normal business hours (based on local time) must be requested a minimum of one week in advance and approved by HPE and may be subject to additional charges. Work hours exclude HPE holidays.
• Services will be performed at the Customer’s site or HPE designated offices, as required, over a contiguous period.
• Service deliverables are accepted upon delivery.
• Services are restricted to a single IT environment under the direct day‑to‑day management of one IT manager in one country.
• Services will expire at the end of 180 days from the date of purchase if not used. Under no circumstances shall the Customer be entitled to a credit or refund of unused services.
• HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase and/or if the Customer will not promptly react during the implementation of the migration. HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
• Documentation created for this engagement will be available in electronic format created with Microsoft Office.

To order the HPE Data Migration Readiness Assessment service, reference the following product number: H0JD1A1.

Availability of service features and service levels may vary according to local resources and may be restricted to eligible products and geographic locations. To obtain further information or to order services, contact a local HPE sales representative.