• Helps optimize HPE StoreOnce within your backup application based on your organization’s backup demands and business requirements
• Helps expedite the integration process using backup ISV and HPE best practices
• Is intended to help you enhance your HPE StoreOnce investment by integrating unique features and functionality

• Utilizes a consulting backup data collection toolset to capture your backup metadata for a more precise configuration
• Integrates with backup primary and media server operating systems
• Enables you to create, integrate, and customize storage devices and media pools within the backup application
• Enables you to create, integrate, and optimize backup-to-disk and disk-to-tape backups, snapshots, duplication, and replication within the backup application
• Integrates with application and database backups (for example, Oracle® Recovery Manager [RMAN], SQL, Exchange, VMware®, and others) within the backup application
• Integrates the ISV database metadata automatic replication and synchronization plug-in between backup primary servers
• Integrates directly with HPE Recovery Manager Central (RMC), HPE 3PAR, HPE Primera, HPE Alletra 9000, HPE Alletra 6000, HPE Nimble Storage, and application and database backups

Table 1. Service features

Services provided are subject to the limitations set forth in this data sheet; any requirements outside these parameters will require implementation of a mutually agreed-upon Statement of Work (SOW) based on the Customer’s requirements.

HPE is providing integration recommendations based on the accuracy and completeness of the information available at such time, along with the accuracy and completeness of any information provided by the Customer used to implement this service. HPE’s recommendations are provided with the intention of helping the Customer choose the best HPE StoreOnce library types, options, and functionality based on their existing backup environment and IT infrastructure.

The integration service is designed to help the Customer acclimate and integrate their new HPE StoreOnce system into their backup ISV application effectively.

Customers are eligible for delivery of the Level 1 service for up to one (1) workweek (five business days) if they meet the following scoping parameters:

• One (1) HPE StoreOnce system
• Up to three (3) HPE StoreOnce libraries (for example, HPE StoreOnce VTL, NAS, Catalyst)
• Three (3) backup data types (for example, file system, SQL, VMware, Oracle, Hyper-V, and others)
• Three (3) backup specifications/policies (that is, one [1] policy per library)

Customers are eligible for delivery of the Level 2 service for up to two (2) workweeks (10 business days) if they meet the following scoping parameters:

• Up to two (2) locations
• Up to two (2) HPE StoreOnce systems
• One (1) replication pair
• Up to six (6) HPE StoreOnce libraries (for example, HPE StoreOnce VTL, NAS, Catalyst)
• Six (6) backup data types (for example, file system, SQL, VMware, Oracle, Hyper-V, and others)
• Six (6) backup specifications/policies (that is, one [1] policy per library)

The Customer will:

• For an established backup environment, ensure that current backups are available prior to HPE StoreOnce integration
• Allow HPE personnel full access to all software and hardware products to be supported; if security restrictions apply to any supported systems, the Customer may be required to assume additional responsibilities for configuring the system and software
• Allow HPE full access to all locations where the service is to be performed
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE in facilitating the delivery of this service
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
• Perform other reasonable activities to help HPE identify, implement, or resolve problems, as requested by HPE
• Provide all information necessary for HPE to deliver timely and professional remote support and to enable HPE to determine the level of support eligibility
• Ensure the participation of the Customer’s IT backup administrator, storage administrator, database administrator, network administrator, server administrator, and other selected staff to discuss business/operational objectives and any special requirements
• Be responsible for the security of the Customer’s proprietary and confidential information

Any services not clearly specified in this document are excluded from this service, including but not limited to:

• Resolution of hardware-related problems encountered during the service, unless covered by an active HPE warranty or an applicable HPE hardware support agreement
• Application integration or integration of third-party products or peripherals not included with the system
• Any implementation of HPE’s recommendations provided as a result of these services

Services are provided during HPE standard local business hours and days excluding HPE holidays.

HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.

HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase. Any services provided outside of HPE standard business hours may be subject to additional charges.

Portions of the service are delivered remotely or on-site, at HPE’s discretion.

HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.

This service is delivered as a single event over consecutive business days during local HPE standard hours.

Environments that require multiple engagements over a longer period of time are not included with this service and are available for an additional cost.

Delivery of the Level 1 service will not exceed a total of one workweek (5 business days), including travel time.

Delivery of the Level 2 service will not exceed a total of two workweeks (10 business days), including travel time, with one week of the service delivered remotely.

This service is delivered by no more than one HPE consultant on-site. Deliverables are accepted upon delivery.

To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.

Availability of service features and service levels may vary according to local resources and may be restricted to eligible products and geographic locations.

To obtain further information or order HPE StoreOnce Integration Service, contact a local HPE sales representative and reference the following product numbers:

• H8E02A1 for HPE StoreOnce Integration Level 1 Service
• H8E03A1 for HPE StoreOnce Integration Level 2 Service
• HL915A1#009 for HPE Backup Recovery Custom Statement of Work Service

Depending on the point of purchase and the requested service-level option, other product numbers may apply. Consult a local HPE representative or HPE reseller regarding which product number will best meet your specific needs.