• This service is available on HPE standard workdays, excluding weekend days and HPE holidays, and during country-specific standard HPE business hours.
• Any on-site service assistance is provided at one physical location in the country where the service is sold. In some countries, service is delivered preferably from remote. Check with your local HPE authorized representative to find out whether a specific location is eligible for this service.
• The scope of activities provided under these services does not include the provision of any deliverables, but rather specific tasks or activities that HPE shall work toward providing at your discretion until expenditure of the hours.
• Travel time associated with any on-site service assistance will be applied towards purchased hours. Therefore, you must take into account the amount of travel time required when determining the number of hours you wish to purchase.
• Off-site/remote delivery is the preferred method for the following countries: Argentina, Chile, Colombia, Czech Republic, Denmark, Egypt, Finland, Greece, Hong Kong, Hungary, Indonesia, Malaysia, Mexico, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Slovakia, South Africa, Taiwan, Thailand, Turkey, Vietnam, and all of Latin America.

Working at your direction, HPE Services consultant performs the services based upon the list of activities agreed during the preengagement review until expenditure of the purchased hours.

It is the Customer’s responsibility to:

• Provide a designated primary contact who is:

  • Responsible for all client aspects of the assigned work efforts
  • Authorized to make all decisions relative to the project, including identification and assignment of client resources
  • Available to and interface with HPE assigned resources on day-to-day issues throughout the project
  • Is authorized to sign status reports, approve consultant hours, and approve project changes
  • Able to coordinate all work efforts and meeting schedules
• Assure that all products associated with the tasks to be performed by HPE are ordered and on-site prior to the start of the consulting services and/or the arrival of the consultant on-site.
• Advise HPE of any special security, health, and safety matters applicable to the Customer site where the service is to be provided during the preengagement review.
• Provide to HPE, on request, any information that HPE may reasonably request about the implementation of the services.
• Coordinate all required internal / third-party participation and cooperation.
• Assign or make available experienced subject-matter and technical experts, upon request or as needed.
• Provide HPE with the necessary access to the Customer’s building facilities, computer room facilities, and access credentials for login into all servers, databases, and services for the planning, as required to provide the services.
• Provide a suitable work and meeting area commensurate with the number of on-site HPE consultants and Customer SMEs assigned to the analysis, including desks, chairs, telephones, and internet / HPE network access through a virtual private network (VPN).
• Purchase or provide all hardware, software, valid licenses, staff, current maintenance contracts, and environments necessary for HPE to deliver the service.

• HPE assumes that all information provided by the Customer is accurate. HPE collaborates with the Customer to determine acceptable estimates for any information that is not available.
• HPE Consulting for Microsoft Azure Hybrid Cloud 5 Day Onsite Service is governed by HPE standard terms for professional services.
• Upon receipt of an acceptable order, HPE contacts the Customer within seven business days to organize service delivery. HPE may require up to 30 days to organize resources and begin work.
• HPE resource time is limited to one working week (consisting of five consecutive eight-hour days) of service assistance, totaling a maximum of 40 consecutive hours. The Customer must plan your use of the HPE consultant’s time accordingly. Additional weeks may be added at your discretion to extend the duration.
• Service hours are inclusive of on-site, off-site, and travel time. Any request for flexible work hours must be agreed to in advance by both the Customer and HPE and may impact the calculation of hours expended as further detailed in the following section. The on-site/off-site schedule of the HPE Services consultant is mutually agreed prior to the commencement of services.
• Any after-hours work must be requested a minimum of one week in advance and must be approved by HPE. If approved by HPE, and the Customer authorizes delivery outside the standard workday, those hours are subject to availability of resources, and you understand and agree that any such after-hours work will be counted on a time-and-a-half basis against the 40-hour limit.
• Services will be performed at the Customer’s site or at HPE designated offices, as mutually agreed upon in the preengagement review, over a contiguous period.
• The scope is limited to professional services only. Services do not include the provision of any hardware/software product.
• When the services provided by the HPE Services consultant have exhausted the hours purchased, HPE will stop work. HPE will not provide service assistance beyond the service hours purchased by the Customer.
• Service hours must be utilized and redeemed against specific service activities defined by the Customer within 120 days from the date of purchase and are restricted to a single IT environment under the direct day-to-day management of one IT manager in one country.
• Service hours will expire at the end of 120 days from the date of purchase if not used. Under no circumstances shall the Customer be entitled to a credit or refund of unused services.
• Travel will occur during the first morning and last workday of each week for on-site delivery (or as jointly determined by the Customer and HPE).
• Documentation created for this engagement will be available in electronic format created with Microsoft Office.
• At such time as HPE has exhausted 80% of the purchased hours in any consulting engagement, the parties will review the status and HPE will provide estimates of what, if any, additional time or resources may be required to complete the Customer’s project goals. If the parties estimate that more time and/or resources are needed to complete the project, the Customer will be required to purchase additional service hours.
• If any agreed activities for remote delivery require remote access by HPE resources outside the country of purchase, as determined by HPE, the customer must permit those HPE resources outside the country of purchase to remotely access their systems to be eligible to receive those activities.

To obtain further information or to order this service, contact a local HPE sales representative or HPE reseller and reference the following:

• H8Q70A1#806—HPE Consulting for Microsoft Azure Hybrid Cloud 5 Day Onsite Service

For more information on Integration and Performance Services, contact any of our worldwide sales offices or resellers or visit our website at hpe.com/services/consulting.