• Operating system and system foundation software installed and configured by an HPE technical consultant
• Availability of an HPE technical consultant to answer questions during the service delivery
• Service delivery at a mutually scheduled time convenient to your organization
• Verification before installation that all service prerequisites are met

• Service planning
• Service deployment
• Installation verification tests (IVTs)
• Customer-orientation session

Customers are eligible for the service delivery if they meet the following prerequisites:

• Physical installation of the server with power-on verification testing must be completed and verified by HPE before the service delivery
• Physical cabling for SAN and Ethernet network must be completed and verified
• Installed storage LUNs available for server connection
• Ensure presented LUNs are of sufficient size to allow installation of operating system
• Ethernet network core switch configuration must be completed and verified for trunked uplinks before service delivery
• Provide supported operating system image at the time of installation (if applicable)

Table 1. Service features

The Customer will:

• Contact an HPE service specialist within 90 days of the date of purchase to schedule the service delivery
• Ensure that all service prerequisites as identified in the Service eligibility section or as otherwise communicated to the Customer, have been met
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HPE service specialist will need to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the service delivery
• Provide the custom VMware ESXi image to be installed by HPE, if applicable
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the service delivery, if applicable
• Be responsible for all data backup and restore operations
• Provide a suitable work area for service delivery, including access to an outside telephone line, power, and any network connections required
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Provide needed IP addresses, or address ranges as requested
• Provide a SAN contact with knowledge of the installed SAN fabric as needed
• The Customer agrees to pay additional charges if the Customer requests that HPE install Customer-installable firmware or software updates or patches. Any additional charges to the Customer will be on a time-and-materials basis

Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.

All services will be delivered during local HPE standard business days and hours, excluding HPE holidays.

Services are limited to configuration of up to two (2) HPE MCS x86 Server hardware partitions at one Customer location, subject to the additional limitations set forth.

Only supported versions of Windows, Linux, and ESXi operating systems are eligible for these services.

All products must be properly licensed, with proof of licensing available upon request.

HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.

HPE reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.

The HPE ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.

Activities such as, but not limited to, the following are excluded from this service:

• Physical installation of the HPE MCS x86 Server
• Environmental compliance or site preparation
• External cabling
• Planning, design, implementation, or assessment of the Customer’s overall SAN or fabric architecture
• Planning, design, implementation, or assessment of the Customer’s overall Ethernet network or architecture
• Installation of Customer-installable firmware, software updates, or patches
• Installation and configuration of VMware vCenter® or virtual machines
• Installation and configuration of SAP HANA® application software
• Service deployment on hardware not covered by an HPE warranty or service maintenance contract
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
• Service required due to causes external to the HPE maintained hardware or software
• Any services not clearly specified in this document

The following supplemental terms apply to these services and take precedence in case of any conflict:

• Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
• The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.

This service can be ordered using the following service part numbers:

• H5UP5A1
• H5UP5AE