HPE System Healthcheck Direct Service
HPE Lifecycle Services
HPE System Healthcheck Direct Service provides a technical assessment of your computing environment and is designed to identify system performance, configuration, and availability problems of your designated system before they might affect your critical operations. Hewlett Packard Enterprise provides access to a software tool that collects and analyzes static and dynamic information, including operational procedures, configuration information, and system performance characteristics, gathered from your designated system. A service report of the resultant analysis and recommendations based on HPE system management practices is provided by the use of automated online delivery. This service is recommended for Customers familiar with self-help tools and who have an interest in managing their own systems.
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- Uncover performance, configuration, availability, and security problems of your system before they might affect your business operations
- Identify and prioritize system improvements to assist you in gaining control of your technology assets and increasing system utilization
- Improve your system management efficiency
- Complement your internal resources
Table 1. Service features
| Feature | Delivery specifications |
|---|---|
| System analysis | HPE will provide the Customer with online access to the System Healthcheck tool for the Customer to use in collecting information on the Customer’s designated system. Advisory support through email communication is provided, as needed, on download or use of the System Healthcheck tool. The Customer will provide the system information to HPE to analyze using HPE system management practices for the Customer’s designated configuration. |
| Service report | A System Healthcheck service report will be electronically delivered to the Customer. The service report highlights conditions that require immediate resolution or further in-depth assessment with recommendations for a suitable course of action. |
| Turnaround time | The System Healthcheck service report is typically delivered within two business days after Customer submits system information to HPE electronically. |
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Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.
- System Healthcheck service is offered on a single system basis
- This service applies only to HPE servers running:
- Red Hat® and SUSE Linux®
- Linux guest VMs under VMware ESXi™
- HP-UX
- Windows Server
- VMware® windows guests hosted on ESXi
- Email support is conducted during HPE MST/MDT standard business hours, excluding HPE holidays
- Follow-up activities to implement any recommendations are not included in this service offering, but may be obtained in a separate HPE Services engagement subject to additional charges
- The System Healthcheck service report is typically delivered within two business days after Customer submits system information to HPE electronically
- Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description
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The Customer must follow the HPE System Healthcheck Direct Service instructions received with the HPE Support Services which include:
- Download the System Healthcheck tool from the HPE designated website
- Install and set up the System Healthcheck tool on the Customer’s system
- Run the System Healthcheck tool on the specified system to collect information for analysis and return the information to HPE following the instructions provided by HPE
- Provide the Customer information indicating to HPE which Customer personnel should receive the resulting System Healthcheck service report
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The following supplemental terms apply to these services and take precedence in the event of any conflict:
- Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
- The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.
© Copyright 2024 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.
Windows Server is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Red Hat is a registered trademark of Red Hat, Inc. in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. VMware and VMware ESXi are registered trademarks or trademarks of VMware, Inc. and its subsidiaries in the United States and other jurisdictions. All third-party marks are property of their respective owners.
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