HPE Factory Express Customer Designed Solution Integration Service
HPE Lifecycle Services
HPE Factory Express Customer Designed Solution Integration Service (formerly known as Package 4) provides factory integration and configuration of your server, enclosure, or rack solution per your specifications, as well as on-site installation of your solution, along with the ability to specify more detailed configurations. Order this service if you want Hewlett Packard Enterprise to perform all the configuration and integration activities required for a solution that you define and provide project management and on-site implementation services.
A project manager and an integration engineer are assigned to manage your solution from start to finish. The project manager will serve as the single point of contact in the factory for integration status and will coordinate delivery and on-site installation of the solution. The integration engineer will work with your technical contact to verify the specific design parameters and prepare a detailed integration package to address your needs. In addition to integration, configuration, and deployment activities, all solutions receive comprehensive testing, as well as a complete documentation package that details the configuration and settings of the delivered solution.
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- Dedicated team engagement and collaboration with you from planning through implementation
- End-to-end project management for all factory and on-site activities
- A solution built to your specifications in accordance with ISO 9001:2015 quality standards and then tested, shipped, and deployed with skilled on-site deployment assistance
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- Project management
- Service planning
- Server hardware configuration and integration
- HPE BladeSystem hardware configuration and integration
- Server and HPE BladeSystem operating system environment installation and configuration
- HPE disk array and storage server integration and configuration
- HPE tape library and autoloader integration and configuration
- Virtual library system integration
- Network switch integration and configuration
- Included à la carte services as defined in the delivery specifications section in Table 1
- Comprehensive solution testing
- On-site final installation
- System documentation
Table 1. Service features
| Feature | Delivery specifications |
|---|---|
| Project management | HPE will assign a project manager as a single point of contact to manage the solution implementation from start to end. The project manager will oversee the following:
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| Service planning | HPE will proactively contact the Customer to develop a mutually agreed upon implementation schedule. HPE will then contact the Customer’s designated technical contact to collect the technical specifications that will be used to configure the Customer’s solution. An HPE engineer will review the information for completeness as well as verify that it meets all configuration rules. |
| Server hardware configuration and integration | Server hardware configuration and integration includes the following deliverables:
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| HPE BladeSystem hardware configuration and integration | In addition to the hardware integration and configuration activities detailed in the server section, HPE will integrate any combination of the following HPE BladeSystem solution components:
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| Server and HPE BladeSystem operating system environment installation and configuration | HPE installs and configures the operating system environment as follows:
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| HPE disk array and storage server integration and configuration | HPE performs the following integration and configuration activities, as applicable, for disk arrays and storage servers:
Some disk array products include bundled services. HPE Factory Express Integration Services do not replace but rather extend the services included with the disk array; they are intended for server-centric solutions in which the servers and storage are integrated together in the factory. |
| HPE tape library and autoloader integration and configuration | HPE will perform the following tape library and autoloader integration and configuration processes, as applicable:
These services are an extension of the installation and startup services required with HPE Enterprise Storage Libraries (ESLs) and are intended for server-centric solutions where the servers and storage are integrated together in the factory. |
| Virtual library system integration | HPE will perform the following virtual library system integration activities:
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| Network switch integration and configuration | HPE will perform the following integration and configuration activities on Layer 2 and Layer 3 network switches that are part of a racked solution:
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| Included à la carte services | A number of à la carte services are included with this service package at no additional charge: server firmware revision, software image load from media, third-party application software load, third-party hardware integration (prerequisite required), and data express rack. |
| Comprehensive solution testing | Along with the integration and configuration process, the solution is subjected to a set of functional and integrity checks to help verify that it is working properly and built according to the Customer’s specifications. All system elements and cables will be labeled for quicker on-site installation. For applicable systems, HPE will power-on the system and run the built-in self-test; interrupt the auto-boot sequence; and run I/O map to verify functionality of memory, I/O cards and slots, and external peripheral devices. HPE will also check user-set level, interfaces, devices, and device connectivity of configured file systems and configured networks, as well as verify that appropriate HPE software has been loaded and is recognized by the host. |
| On-site final installation | Prior to shipping from the factory, HPE will contact the Customer to schedule the solution delivery date and to agree on the logistics of the on-site installation process. An HPE field delivery specialist will contact the Customer to coordinate on-site installation at a mutually agreed upon time. In addition, HPE will perform the following tasks, if applicable:
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| System documentation | HPE will provide a complete documentation package in soft copy that details the configuration and settings of the delivered solution. Included will be a system installation guide, a rack elevation drawing, a system interconnect drawing, and a hardware/software system configuration guide. |
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Because this is a fixed-price service, the following limitations apply:
- This service does not include the configuration of HPE and third-party application software (available as an add-on option at an additional charge).
- This service assumes that the network to which the solution will be connected is TCP/IP over Ethernet, HyperFabric, Token Ring, or Fiber Distributed Data Interface (FDDI).
- Electronic documentation is to be submitted to HPE in Microsoft Word and Visio formats only.
- The service will be delivered at a time mutually agreed upon between HPE and the Customer. The time shall be during local HPE standard business hours, excluding HPE holidays, unless otherwise agreed by HPE. Any services provided outside of HPE standard business hours may be subject to additional charges.
- For nonracked orders, physical installation is limited to up to two (2) servers or storage enclosures. Additional services will need to be purchased for any additional nonracked components that require installation.
- The service does not include reracking or reconfiguration of any work that has been performed in the factory. Any services provided to reconfigure any hardware or software that has been preconfigured in the factory may be subject to additional charges.
- If technical specifications and configuration information are not provided in a timely manner, shipment of the Customer’s solution could be delayed.
- The Customer must provide HPE with accurate technical specifications and/or configuration information because the delivery and benefits of this service depend upon the quality of the Customer’s information. The Customer’s obligation to provide accurate technical specifications and/or configuration information is a material condition to HPE’s performance of the service.
- Failure to communicate to HPE the existence of a problem with the solution integration within five (5) business days of solution delivery and sign-off will imply the Customer’s acceptance of the integrated solution.
- Loading of data or modification of the solution in any way prior to solution acceptance constitutes acceptance of the solution by the Customer.
- This service does not include the creation or configuration of high-performance computing (HPC) Linux® compute clusters.
- This service does not include planning, design, reconfiguration, implementation, or assessment of the Customer’s existing LAN, WAN, or SAN environment. (However, these are available from HPE as separate services.)
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If HPE is to load a custom image as part of this service, the Customer will need to purchase the HPE NRE Set Up Services or provide HPE with the necessary software media. The Customer will also need to ensure that the custom image is qualified and supported on the platform.
If HPE is to integrate a third-party product as part of this service, the third-party product needs to be set up before placing the order.
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The Customer will:
- Designate a person from the Customer’s staff as a technical contact who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE in facilitating the delivery of this service; the name and phone number of this person should be referenced on the order that is sent to HPE.
- Ensure that the technical contact provides technical integration and configuration details to HPE when placing the order; depending on the scope of customization, this integration package may include architecture design along with Visio drawings of the customized hardware layout.
- Ensure that site preparation (for example, power and cooling) has been completed at the location where the hardware will be installed.
- Provide the contract number of the contract to which the new solution components need to be added to enable HPE to activate support.
- Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required.
- Ensure that the access path can accommodate rack height and clearance requirements for delivery of the racked solution.
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- Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.
- HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above this service package pricing that may result from work required to address service prerequisites or other requirements not met by the Customer.
- HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer may provide to HPE.
- Once the order has been submitted by the Customer and accepted by HPE, no cancellation by the Customer is permitted.
- Only supported configurations of HPE products will be rack-integrated as part of this service.
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The following supplemental terms apply to these services and take precedence in the event of any conflict:
- Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
- The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.
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- HA454A1-000 Customer Designed Solution Integration Service
- HA454A1-001 HPE ProLiant Servers
- HA454A1-003 HPE BladeSystem
- HA454A1-014 HPE Integrity Superdome 2–8s Servers
- HA454A1-015 HPE Integrity Superdome 2–16s Servers
- HA454A1-016 HPE Integrity Superdome 2–32s Servers
- HA454A1-017 HPE Superdome X Servers
- HA454A1-021 Storage and Networking
- HA454A1-022 Disk Arrays and SAN Director Switches
- HA454A1-023 High-End Storage
- HA454A1-105 Microsoft Azure Stack Hub
This%20service%20also%20requires%20the%20purchase%20of%20the%20HPE%20ProLiant%20for%20Microsoft%20Azure%20Stack%20Hub%3A%20HM9R3A1%23001. - HA454A1-300 HPE Synergy Initial Frame
- HA454A1-301 HPE Synergy Add-on Frame
Note: HPE BladeSystem services are sold per blade enclosure.
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