The following activities are not included in this service but may be provided through related services or at additional cost:

• Any services requiring usability and performance acceptance, unless specified in an HPE statement of work
• Any services not clearly specified in this service description

This service is available on HPE standard workdays, excluding weekend days, and HPE holidays and during country-specific standard HPE business hours. On-site service assistance will be provided at one physical location in the country where the service is sold. The scope of activities provided under these services does not include the provision of any deliverables but rather specific tasks or activities to be performed at the Customer’s discretion. Check with a local HPE authorized representative to find out whether a specific location is eligible for this service.

Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.

The Customer will:

• Allow HPE personnel necessary access to all software and hardware products to be integrated. If security restrictions apply to any systems that affect HPE’s access, the Customer will communicate these to HPE during the kickoff phase. The Customer will assume additional responsibilities for configuring the system and software to be eligible for this service
• Inform HPE of any restrictions regarding equipment not allowed in the Customer’s data center such as USB drives, laptops, cell phones, configuration cables, and more
• Provide HPE any special instructions concerning parking and security procedures
• Meet all eligibility requirements and service prerequisites, and complete any identified tasks prior to installation
• Provide all hardware and software products and be properly licensed for any software that will be implemented as part of this service
• Give HPE full and reasonable access to all locations where the service is to be delivered
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE in facilitating the service delivery
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the service delivery, if applicable
• Provide a suitable work area, including access to an outside telephone line, power, and any network connections required
• Perform other reasonable activities to help HPE identify, implement, or resolve problems, as requested by HPE
• Provide all information necessary for HPE to deliver timely and professional remote support and to enable HPE to determine the level of support eligibility
• Ensure the participation of the Customer’s IT storage administrator, database administrator, network administrator, server administrator, and other selected staff to discuss business or operational objectives and any special requirements
• Be responsible for the security of the Customer’s proprietary and confidential information

The HPE HPC Customer project manager (CPM) team provides project management for the overall HPC product delivery

• Services will be delivered during HPE standard business days and hours, excluding HPE holidays
• Any services not clearly specified in this document are excluded from this service, including but not limited to

  • Resolution of hardware-related problems encountered during the service
  • Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
  • Application integration or integration of third-party products or peripherals not included with the solution
  • Any implementation of HPE’s recommendations that may be provided because of these services
  • HPE reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer
  • Any services provided outside of HPE standard business hours may be subject to additional charges
  • HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE
  • This service is delivered by no more than one HPE consultant. Deliverables are accepted upon delivery
• Service eligibility will expire at the end of 120 days from the date of purchase if not used. Under no circumstances shall the Customer be entitled to a credit or refund of any unused services
• The storage system performance (GB/s throughput) is best effort performance and is based on the overall system configuration

Contact your local HPE sales office to order the High Performance Computing File System Services. The HPC File System Services are available in two options: