Through HPE Virtualized NonStop Foundation Service, an HPE trained service delivery specialist configures your HPE Virtualized NonStop according to your requirements and using HPE best practices. This service provides the following benefits.

• Provides the foundation for your business-critical applications and helps you to respond faster to business demands; also, designed to quickly install your HPE Virtualized NonStop software and deploy an HPE Virtualized NonStop system
• Streamlines HPE NonStop virtual machine deployment planning and implementation tasks
• Aligns HPE NonStop networking configuration with business objectives
• Incorporates HPE NonStop performance and availability best practices for HPE NonStop subsystems
• Frees your staff to focus on meeting your core business requirements
• Principal HPE NonStop subsystems that are initialized include:

  • Storage (excluding virtual tape products)
  • HPE NonStop Kernel subsystem and system profile
  • Virtual memory, Transaction Management Facility (TMF), and spooler
  • Virtual networking Cluster I/O Modules (CLIMs) and associated TCP/IP and secure shell (SSH) environments
  • HPE NonStop software configuration manager, Distributed System Management and Software Configuration Management (DSM/SCM)
  • Open System Services (OSSs)
  • HPE NonStop platform management products

• Service planning and questionnaire
• System interconnect fabric switch installation and initialization (as needed)
• Configuration of principal HPE NonStop subsystems
• A suite of command files for configuration, startup, and shutdown
• Deploy an HPE Virtualized NonStop into a private cloud
• Initialize DSM/SCM and OSS
• Customer orientation session

Table 1. Service features

Services will be performed during HPE local business days and hours, excluding HPE holidays, and are limited to a single HPE Virtualized NonStop system at a single physical site. Portions of this service can be delivered remotely or on-site, at HPE’s discretion.

Activities such as, but not limited to, the following are excluded from this service:

• Installation, configuration, or migration of application and third-party software
• Installation, configuration, or migration of any hardware or software products other than the HPE Virtualized NonStop that this service was purchased for
• Migration of HPE NonStop subsystems from existing systems, including backup, restoration, or migration of data
• Migration planning or implementation documentation
• Reconfiguration of any IP address or IP CLIM attribute changes identified after the completion of the service
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
• Services required due to causes external to the HPE maintained hardware or software
• Any services not clearly specified in this document
• Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description

The Customer will

• Contact an HPE service delivery specialist within 90 days of purchase to schedule the delivery of the service
• Ensure that all service prerequisites identified during the service planning activity have been met prior to the scheduled service delivery date and that any identified risk areas have been corrected
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE in facilitating the delivery of this service
• Contribute and return the questionnaire
• Assign a designated person who will be responsible for the duration of the installation and configuration process (for example, a project manager)
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Provide a suitable work area for delivery of the service, including access to an outside phone line, required power and network connections, and internet access to HPE sites
• Ensure that the HPE service delivery specialists can connect and use a laptop in the Customer’s environment
• Ensure that all hardware, firmware, and software that the HPE service specialist will need to deliver this service are available and — for software products — are properly licensed
• Provide all physical and logical information needed for connection to any Customer-owned SAN, if applicable and include in the configuration objectives of the service
• Allocate floor space and provide a suitable physical operating environment for the HPE Virtualized NonStop system, including implementation of any environmental recommendations made by HPE
• Ensure that all power cabling is in conformance with HPE Virtualized NonStop system specifications
• Lay cables in data centers, including LAN, Fibre Channel, and/or Customer-supplied cables that meet the requirements of the ordered HPE Virtualized NonStop system
• Ensure that all cabling has been preinstalled, pretested, and labeled
• Assign IP addresses, default gateways, routers, and firewall updates
• Ensure access to networking and security resources during installation in case problems occur
• Identify a central management server for remote event notification

• HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
• HPE reserves the right to reprice this service if the Customer does not schedule and provide subsequent delivery within 90 days of purchase.
• HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
• The service is delivered as a single, contiguous event. Environments that require multiple engagements over a longer period of time are not included with this service and are available at additional cost.
• Infrastructure installation and configuration may be coordinated with the delivery of this service; consultation from HPE may be required to determine infrastructure parameters.

The following supplemental terms apply to these services and take precedence in the event of any conflict:

• Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
• The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.

To order HPE Virtualized NonStop Foundation Service, contact your HPE NonStop solution architect from HPE Services for a custom quote. Each private cloud, where HPE Virtualized NonStop systems reside, requires a separate quote.