• Installation and startup by an HPE technical specialist
• Availability of an HPE service specialist to answer basic questions during the service delivery
• Delivery of the service at a mutually scheduled time convenient to your organization
• Verification prior to installation that all service prerequisites are met

• Service planning
• Service deployment

Table 1. Service features

Customers are eligible for the delivery of this service if they meet the following prerequisites:

• The Customer must provide a suitable physical operating environment for the product, including implementation of any recommendations made by Hewlett Packard Enterprise during site inspection.
• The Customer networks must be configured properly in accordance with the product documentation. The configuration must also be completed ahead of the service delivery.
• To be eligible to purchase this service, the Customer must be properly licensed to use a currently supported revision of the software when the installation begins; otherwise, additional charges may be applied to bring the Customer into service eligibility.

The following activities are excluded from this service:

• Backup, recovery, and support of the operating system, other software, and data
• Services that, in the opinion of Hewlett Packard Enterprise, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
• The on-site service is delivered as a single event at one physical site on a single HPE ProLiant for Microsoft Azure Stack Hub rack

The Customer will:

• Contact an HPE service specialist within 90 days of the date of purchase to schedule the service delivery
• Ensure that all service prerequisites as identified in the Service eligibility section have been met
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HPE service specialist will need to deliver this service are available and that software products are properly licensed; also be available to assist HPE in facilitating the service delivery
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the service delivery, if applicable
• Be responsible for all data backup and restore operations
• Provide a suitable work area for service delivery, including access to an outside telephone line, power, and any network connections required
• Allow HPE full and unrestricted access to all locations where the service is to be performed

Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.

HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements the Customer does not meet.

HPE reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.

Our ability to deliver this service is dependent upon the Customer’s full and timely cooperation with us, as well as the accuracy and completeness of any information and data the Customer provides to HPE.

Travel charges may apply; consult your local office.

Activities such as, but not limited to, the following are excluded from this service:

• Service deployment on hardware not covered by an HPE warranty or service maintenance contract
• Service deployment on hardware covered by a third-party maintenance contract
• Service required due to causes external to the HPE maintained hardware or software
• Any services not clearly specified in this document

The following supplemental terms apply to these services and take precedence in case of any conflict:

• Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
• The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.

This service can be ordered using the following service part number:

• HA124A1#5RA — HPE ProLiant for Microsoft Azure Stack Hub add node SVC; Quantity is per additional node