Support matrix
Expert online chat product list
Expert online chat
As part of HPE Tech Care Service, Hewlett Packard Enterprise provides customers the option to initiate an online chat with a technical specialist resource to ask questions and obtain quick technical answers about their HPE product. Expert online chat is limited to English language only and available during the service coverage window.
Two expert online chat models are available based on the products that customers are engaging HPE for, as defined in Table 1.
Table 1. Expert online chat models
| Direct chat | The functional technical resource is engaged directly through chat. |
| Chat transfer | If a senior technical resource is unavailable at the time of chat initiation, the customer will be connected to a technical generalist. If the complexity of the question exceeds the agent’s knowledge, the issue will be logged, detailed and pending availability, the chat will be transferred, or a callback performed by HPE. |
HPE endeavors to offer direct chat for all products listed in Table 2. Any product not listed in this table and covered by HPE Tech Care Service will automatically be covered via chat transfer.
Table 2. Direct chat product list
| HPE 3PAR StoreServ | HPE tower servers |
| HPE Apollo 2000 | HPE MSA storage |
| HPE Apollo 6500 | HPE OEM Solutions Long-Life Servers |
| HPE Edgeline systems | HPE Primera |
| HPE entry-level storage systems (JBOD) | HPE rack servers |
| HPE Synergy | HPE XP storage |
| HPE blade servers | |
Note This list is subject to change without notice. Contact your HPE sales representative for more information.
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For more information
Visit the HPE Tech Care Service data sheet for more details on expert online chat and HPE Tech Care Service.
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