• Dedicated and experienced High-Performance Computing (HPC) Installation Project Manager (IPM) to oversee the implementation of the service engagement
• Verification prior to installation that all service prerequisites have been met
• Installation and startup by a team of HPE service delivery specialist
• Availability of an HPE service delivery specialist to answer basic questions during service delivery
• Service delivery at a mutually scheduled time convenient to the Customer

• Deployment management
• Service planning
• Site readiness verification checklist
• Installation and startup
• Installation verification tests (IVTs)
• Customer-orientation session

Table 1. Service features

The services are performed during HPE local business days and hours, excluding HPE holidays. The on-site service is delivered as a single event at one physical site on a single DLC system from HPE. This service does not include the installation of an ARCS rack or the RDHX & Floor CDU.

Customers are eligible for the service delivery if they meet the following prerequisites:

• The Customer must have ordered a new DLC system from HPE or HPE authorized partner
• The Customer must have purchased Factory Express level 3, 4, or 5 solutions
• The Customer must have all required power sources, water sources, and network infrastructure in place as communicated by HPE and ensure it is functioning prior to the scheduled on-site service
• The Customer must ensure that the site, cable runs, and power outlets conform to all local fire and electrical codes and the HPE recommended specifications
• The Customer must have documented basic server and network customization requirements, such as network settings (host name, IP address, subnet, and gateway), prior to service kickoff, before the system ships. If this information is not provided, it could result in unnecessary delays
• The Customer must have conformed to all the guidelines and requirements in the site preparation guide prior to the scheduled on-site service
• The Customer must meet all prerequisites prior to scheduling on-site delivery of the service

The Customer will:

• Contact an HPE service delivery specialist within 90 days of the date of purchase to schedule the service delivery
• Identify a dedicated project manager to work with the IPM to prepare for the system’s build, configuration, testing, shipment, installation, deployment/integration, and acceptance
• Ensure that all service prerequisites have been either met as identified in this data sheet or as communicated to the Customer
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will do the following:

  • Grant all approvals
  • Provide information
  • Ensure that all hardware, firmware, and software are available for the HPE service delivery specialist
  • Confirm that the software products are properly licensed and available to assist HPE in facilitating the service delivery
• Empower the Customer technical contact (as part of the service planning process) to provide HPE with technical integration and configuration details for the DLC system from HPE, including any specific hardware layout requirements in an architecture design document with Visio drawings
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the service delivery, if applicable
• Be responsible for all data backup and restore operations
• Provide a suitable work area for service delivery, including access to an outside telephone line, power, and any network connections required
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Establish the facility’s power connection to the DLC rack from HPE
• Identify a system administrator and/or manager for attendance at the Customer-orientation session
• Provide suitable virtual private network (VPN) or other suitable connectivity as required for the delivery of remotely delivered services

• HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that the Customer does not meet
• HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services expire after 365 days (one [1] year) from the order acceptance date for services not scheduled and delivered, and the Customer is not entitled to a refund for the unused services
• HPE’s ability to deliver the services is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of information and data the Customer provides to HPE
• The Customer acknowledges and agrees that HPE may use resources outside the country of purchase for the delivery of these services
• To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.
• Activities such as, but not limited to, the following are excluded from this service:

  • Service deployment on hardware not covered by an HPE warranty or service maintenance contract
  • Service deployment on hardware covered by a third-party maintenance contract
  • Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
  • Services required due to causes external to the HPE maintained hardware or software
  • Any services not clearly specified in this document
  • Any services provided outside of HPE standard business hours may be subject to additional charges

The DLC system startup service must be ordered using the following service product number:

• HA124A1#V0N for HPE Direct Liquid Cooled Startup SVC

Customers should order one installation service per CDU.