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ITIL® 4 Specialist: Plan, Implement, and Control Official eLearning+

H37WRAAE

Course ID

H37WRAAE

Duration

10 hours

Format

eLearning

Schedule, pricing & registration

Browse related courses

Overview

This course is structured and aligned around the ITIL framework. The exam assesses whether you have sufficient understanding and application of the concepts covered in the five ITIL 4 management practices:

  • ITIL 4 Asset Management
  • ITIL 4 Change Enablement
  • ITIL 4 Deployment Management
  • ITIL 4 Release Management
  • ITIL 4 Service Configuration Management

ITIL 4 Official eLearning+ gives you unlimited access to your training for 12 months. The package also includes:

  • Official eBook
  • Official training materials learner kit
  • Exam voucher (including proctor)
  • Learning resource kit
  • Interactive eLearning
  • Quizzes and knowledge checks
  • Auto-marked sample papers
  • Official mock exam
  • Free exam re-take

Course ID

H37WRAAE

Duration

10 hours

Format

eLearning

Schedule, pricing & registration

Browse related courses

  • Audience

    This course is ideal for IT professionals who need to establish good cross-practice collaboration and effective service value streams. This course is also ideal for students who intend to take the ITIL 4 Plan, Implement, and Control exam.

  • Prerequisites

    Before attending this course, you should have the ITIL® Foundation Certificate in IT Service Management.

  • Objectives

    After completing this course, you should be able to:

    • Define key concepts, principles, valued, and challenges of the five ITIL 4 management practices.
    • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals.
    • Integrate practices in the organization’s value streams.
    • Understand interfaces and synergies across these five practices.
    • Apply metrics and practice success factors to improve performance.
    • Measure, assess and develop the capability of the various practices by using the ITIL Maturity Mode.

  • Certifications and related exams

    This course also prepares you to take the ITIL 4: Plan, Implement, and Control exam.


    To earn the ITIL 4 Practice Manager certification, you must successfully complete one of the following pathways:


    • The five individual practices, plus the ITIL 4 Specialist: Create, Deliver, and Support course (HU0C2S) and exam

    (or)

    • This course (ITIL 4: Plan, Implement, and Control) and exam, plus the ITIL 4 Specialist: Create, Deliver, and Support course (HU0C2S) and exam

  • Course outline

Module 1: IT Asset Management
  • Key concepts of IT asset management
  • IT asset management processes
  • IT asset management roles and responsibilities
  • How information and technology support and enable this practice
  • The role of partners and suppliers
  • How the ITIL capability model can be used to develop this practice
  • Recommendations for practice success

Module 2: Change Enablement
  • Key concepts of change enablement
  • Change enablement processes
  • Change enablement roles and responsibilities
  • How information and technology support and enable this practice
  • The role of partners and suppliers
  • How the ITIL capability model can be used to develop this practice
  • Recommendations for practice success

Module 3: Deployment Management
  • Key concepts of deployment management
  • Deployment management processes
  • Deployment management roles and responsibilities
  • How information and technology support and enable this practice
  • The role of partners and suppliers
  • How the ITIL capability model can be used to develop this practice
  • Recommendations for practice success

Module 4: Release Management
  • Key concepts of release management
  • Release management processes
  • Release management roles and responsibilities
  • How information and technology support and enable this practice
  • The role of partners and suppliers
  • How the ITIL capability model can be used to develop this practice
  • Recommendations for practice success

Module 5: Service Configuration Management
  • Key concepts of service configuration management
  • Service configuration management processes
  • Service configuration management roles and responsibilities
  • How information and technology support and enable this practice
  • The role of partners and suppliers
  • How the ITIL capability model can be used to develop this practice
  • Recommendations for practice success

Module 6: Plan, Implement and Control
  • Understand the processes and value streams of the five ITIL 4 Plan, Implement, and Control practices
  • How information and technology support and enable these practices
  • Recommendations for ITIL 4 Plan, Implement, and Control practice success

5 reasons to choose HPE as your training partner

  1. Learn HPE and in-demand IT industry technologies from expert instructors.
  2. Build career-advancing power skills.
  3. Enjoy personalized learning journeys aligned to your company’s needs.
  4. Choose how you learn: in-person, virtually, or online—anytime, anywhere.
  5. Sharpen your skills with access to real environments in virtual labs.

Explore our simplified purchase options, including HPE Education Learning Credits.

Learn more

hpe.com/ww/learnitsm

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a50013159enw, H37WRAAE, April 2025

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