Activity states

  • Alert activity

    • Active

      The alert has not been cleared or resolved.

      Active alerts are considered in the overall health status of the resource.

      Active alerts contribute to the alert count summary.

    • Locked

      An Active alert is locked by an internal resource manager.

      You cannot manually clear a Locked alert. Examine the corrective action associated with an alert to determine how to fix the problem. After the problem is fixed, the resource manager moves the alert to the Active state. At that time, you can clear or delete the alert.

      Locked alerts contribute to overall status.

      NOTE:

      In the case where the locked alerts are not automatically cleared even though the issue is resolved, you can clear the locked alert using the REST API PUT /rest/alerts/{id}?force=true.

      For more information, see the following:

    • Cleared

      The alert was addressed, noted, or resolved. You clear an activity when it no longer needs to be tracked.

      The appliance clears certain activities automatically.

      Cleared activities do not affect the health status of the resource and they are not counted in the displayed summaries.

  • Service alert activity

    • Pending

      The support case is pending submission to Hewlett Packard Enterprise.

    • Submitted

      The support case has been submitted to Hewlett Packard Enterprise.

    • Received

      Hewlett Packard Enterprise has received the support case.

    • Open

      The support case is open.

    • Closed

      NOTE:

      A support case can be closed without any action:

      • If it is for a test event

      • If the device is not enabled for remote support

      • If the device is not covered under support contract or under warranty

    • Error

    • None

  • Task activity

    • Completed

    • Running

    • Pending

    • Interrupted

      Example, the task could be waiting for a resource to complete

    • Error

      A task failed or generated a Critical alert.

      Investigate Error states immediately.

    • Canceled

      An unresponsive task was canceled.

    • Warning

      An event occurred that might require your attention. A warning can mean that something is not correct within the appliance.

      Investigate Warning states immediately.