Support dump file

The support dump contains data that might be considered customer sensitive such as hostnames, IP addresses, and the appliance audit log. Unless you specify otherwise, all data in the support dump file is encrypted so that only an authorized technical support person can access it.

You can choose not to encrypt the support dump file if you are an Infrastructure administrator . This option can be useful if you have an onsite, authorized technical support person or if your environment prohibits outside connections. You can also validate the contents of the support dump file and verify that it does not contain data considered sensitive in your environment.

Use the Advanced option to customize the selection of support dump logs while creating the support dump. Customizing the selection of support dump logs reduces the size of the collection and as a result enables faster creation and download of the collection.
NOTE:

Hewlett Packard Enterprise recommends that you customize the selection of the support dump logs with the help of an authorized technical support representative.

Some error messages recommend that you create a support dump of the appliance and send it to authorized technical support for analysis. The support dump process performs the following functions:

  • Deletes any previous support dump file

  • Gathers logs and other information required for debugging

  • Creates a compressed file with a name in the following format:

    hostname-identifier—timestamp.sdmp

    Where, for support dump files created from the UI, identifier is either CI (indicating an appliance support dump) or LE (indicating a logical enclosure support dump).

IMPORTANT:

If the appliance is in an error state, a special Appliance error screen is displayed. Anyone can create an encrypted support dump file from that screen without the need for logging in or other authentication.

The support dump file contains the following:

  • Operating system logs

  • Product logs

  • The results of certain operating system and product-related commands

Items logged in the support dump file are recorded according to UTC time.