Appliance did not shut down

Symptom

The appliance stayed up in spite of a shutdown operation.

Cause

An internal server error might have occurred.

Action
  1. Required privileges: Infrastructure administrator
  2. Log in as the Infrastructure administrator.
  3. Retry the shutdown action.
  4. Use the hypervisor to perform a graceful shut-down.
  5. If the problem persists, create a support dumpcreate a support dump.

    For more information, see "Settings: Appliance" in the HPE OneView Help.

  6. Contact your support specialist and provide them with the support dump. For information on contacting Hewlett Packard Enterprise, see Accessing Hewlett Packard Enterprise Support.