Cannot find directory group in HPE OneView

Symptom

A specified group could not be found in the external authentication directory service.

Solution 1
Cause

Either the group is not configured in the external authentication directory service or the search parameters contained an error.

Action
  1. Log in as the Infrastructure administrator.
  2. Verify the credentials for the external authentication directory service.
  3. Verify that the directory service is operational.
  4. Verify the name of the group.
  5. Contact the directory service administrator to verify that the group account is configured in the external authentication directory service.
  6. Try to find the group again.
Solution 2
Cause

The directory type was incorrectly specified. For example, an Active Directory service might have been specified as OpenLDAP.

Action
Log in as the Infrastructure administrator.
Solution 3
Cause

The specified search of the authentication directory service does not contain any groups.

Action
  1. Log in as the Infrastructure administrator.
  2. For OpenLDAP, ensure that the directory server user has read privileges (rscdx) so that HPE OneView can read the search results.
Solution 4
Cause

An error occurred while accessing directory groups. Directory service servers could not be reached.

Action
  1. Log in as the Infrastructure administrator.
  2. Verify the connection to the directory server host.
  3. For OpenLDAP, add all organizational units to retrieve the wanted group or groups. Use the Add button to add additional organizational units, separately where users and groups exist.
Solution 5
Cause

An external problem prevented the appliance from reaching the server configured for the directory service.

Action
  1. Log in as the Infrastructure administrator.
  2. Verify the connection to the directory server host. See Cannot add server for a directory service.