Restore action was unsuccessful for HPE OneView

Symptom

The restore and factory reset operations failed, and the appliance could not restart.

Solution 1
Cause

The backup file is incompatible. The backup version does not match with the version of the appliance.

Action
  1. Log in as Infrastructure administrator.
  2. Retry the restore operation with a recent backup file that fulfills this criteria:

    The appliance being restored has the same HPE OneView major and minor version numbers as the appliance on which the backup file was created. The Settings screen displays the version number in this format:

    Version major.minor.nn-nnnnn month—day—year

  3. Reconcile any discrepancies that the restore operation could not resolve automatically.
Solution 2
Cause

A serious error occurred.

Action
  1. Log in as Infrastructure administrator.
  2. Create a support dump file, in case you need to contact a support specialist.
  3. If possible, reset the appliance to factory settings.
  4. Retry the restore operation.
Solution 3
Cause

The restore operation failed.

Action
  1. Log in as Infrastructure administrator.
  2. Create a support dump file, in case you need to contact a support specialist.
  3. Do one or both of the following:

    • Retry the restore operation, specifying the most recent backup file.

    • Try the restore operation with another backup file that is compatible with the appliance.

  4. If the problem persists, contact your support specialist.
Solution 4
Cause

The status of the restore operation is IN PROGRESS but the percentage of change does not change for 2.5 hours or more.

Action
  1. Log in as Infrastructure administrator.
  2. Restart the appliance.
  3. Do one or both of the following:

    • Retry the restore operation, specifying the most recent backup file.

    • Try the restore operation with another backup file that is compatible with the appliance.